Salesforce Business Analyst

Safe-Guard Products International LLC • Atlanta, GA

7h • Hybrid

About The Position

As a Business Analyst, you will play a pivotal role in the development and optimization of Salesforce-driven business processes and solutions. This role focuses on collecting, analyzing, and documenting business requirements to support the design and implementation of scalable workflows and features within Salesforce.

Requirements

• BA/BS in Business, Communications, Information Systems, or related field.
• 2+ years of experience in business analysis, product management, or project management, with a focus on Salesforce.
• Proven experience gathering and documenting business requirements for Salesforce implementations.
• Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, custom objects, flows, etc.).
• Experience working in complex matrix organizations and cross-functional teams.
• Excellent analytical, critical thinking, and problem-solving skills.
• Proficiency in data analysis and visualization tools (e.g., Looker, Power BI).
• Superior presentation and communication skills.
• Ability to work independently and manage multiple Salesforce-related projects in a fast-paced environment.
• Experience with process documentation and Agile methodologies.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Must be authorized to work in the U.S. and able to pass a background check.

Nice To Haves

• Salesforce certifications (e.g., Salesforce Business Analyst, Administrator) are a plus.

Responsibilities

• Collaborate with stakeholders to gather and document business requirements for Salesforce-based process enhancements and new feature development
• Analyze existing workflows and identify opportunities for automation and optimization within Salesforce
• Translate business needs into clear, actionable user stories and functional specifications for Salesforce configuration and development
• Act as a Salesforce subject matter expert (SME) for internal and external stakeholders
• Participate in defect resolution related to Salesforce data, workflows, and integrations
• Support testing efforts including UAT, scenario creation, and quality assurance for Salesforce enhancements
• Partner with reporting and analytics teams to define and maintain Salesforce dashboards and reports
• Monitor and communicate key Salesforce metrics and KPIs
• Maintain documentation related to Salesforce process design, configuration, and lifecycle management
• Provide regular updates and communications to stakeholders regarding Salesforce project status and outcomes
• Build strong relationships with internal teams and external partners to ensure successful Salesforce adoption and usage

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level