Salesforce Business Analyst

Sweeping Corporation of America•Tampa, FL

47d•Hybrid

About The Position

At SCA, you'll play a key role in driving our mission to keep communities clean and safe across the country. As a Salesforce Business Analyst, you'll help support our dedicated field teams, and deliver critical services that make a visible impact every day. Whether you're leading people, optimizing processes, or providing essential support, your work will contribute directly to our success-and to the communities we proudly serve.

Requirements

Education: Bachelor's degree in Business, Information Systems, or a related field, or equivalent work experience.
Experience: 3-6 years of experience as a Salesforce Business Analyst or in a similar role, with proven expertise in Sales Cloud, Field Service Cloud, and Experience Cloud implementations or enhancements.
Technical Skills: Strong understanding of the Salesforce data model, automation tools (Flows, Validation Rules, Approval Processes), and security model.
Documentation & Analysis: Skilled in creating user stories, process flows, and business requirement documents (BRDs) using tools such as Lucidchart, Visio, or Miro.
Support: Ability to manage multiple priorities while maintaining accuracy, communication, and stakeholder alignment across projects.

Responsibilities

Stakeholder Collaboration: Partner with cross-functional teams to elicit, document, and prioritize business requirements across Sales, Service, and Customer Experience functions.
Process Documentation: Translate business processes into clear user stories, acceptance criteria, and process flows to guide development and testing.
Discovery Facilitation: Conduct workshops and discovery sessions to gather insights and align technical solutions with business goals.
Solution Architecture: Partner with Salesforce Administrators, Developers, and Architects to design scalable solutions within Sales Cloud, Field Service Cloud, and Experience Cloud.
Process Improvement: Map current business workflows and recommend system enhancements, automations, and efficiencies.
Best Practice Alignment: Ensure proposed solutions adhere to Salesforce best practices and align with organizational objectives.
Lifecycle Management: Support the full project lifecycle, from requirements gathering through testing, deployment, and adoption.
Testing & Validation: Participate in UAT planning and execution, develop test cases, and validate system functionality against requirements.
Change Management: Facilitate training, communication, and user enablement activities to drive successful adoption.
Reporting Design: Collaborate with stakeholders to define data models, reports, and dashboards for sales and service KPIs.
Data Governance: Ensure data integrity, consistency, and visibility across Salesforce clouds and integrated systems.
Sales Cloud Expertise: Manage lead and opportunity processes, forecasting, and quoting to support sales performance and pipeline visibility.
Field Service Cloud Expertise: Oversee work order management, scheduling, and mobile technician enablement for operational efficiency.
Experience Cloud Expertise: Configure partner, customer, and field portals, including content management and access permissions.

Benefits

401(k) with Match: Plan for the long haul-retirement is another kind of clean sweep.
Health, Dental, Vision & Life Insurance: Take care of what matters most with benefits designed to support you and your family's wellbeing and future.
Short- & Long-Term Disability: If life throws a pothole your way, we help you keep rolling.
Indemnity Insurance: Extra protection for life's unexpected detours.
Paid Time Off & Holidays: Even the best machines need downtime.
Training Programs: Shift into high gear with learning and career advancement opportunities.
Team Focus: We show up for our customers and each other, every day.
A Culture that Cares: People are the heart of everything we do, fostering a culture of respect, safety, and growth
Rooted in Respect: A company with a name people know & trust - built on relationships, community pride and a people focused approach to leadership.

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