Salesforce Business Analyst – Legal Operations

Ellis Porter • Troy, MI

6d • Remote

About The Position

At Ellis Porter, our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world. To do this, we've built a team of dedicated immigration professionals (we call ourselves Porters) who believe passionately in the economic and cultural benefits that immigration provides to America, and who excel at providing our clients with refreshingly clear guidance, uniquely creative strategies, and remarkably responsive service, all with genuine empathy and a personal touch.

Immigration law is very complex and full of constant challenges, but the Ellis Porter team loves what we do, and who we do it with, and we find great satisfaction in knowing that our work positively, and intimately, impacts our clients’ lives and companies.

Our Culture
We're also immensely proud (and protective) of our culture at Ellis Porter. It's not what you would expect from a typical law firm, because we're not a typical law firm. We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. Over time, we’ve built a wonderfully diverse team of Porters who reflect the backgrounds and perspectives of the clients we serve.

As our team continues to grow, we’ve remained committed to cultivating an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your growth as a professional in the legal immigration field.

The Unique Opportunity
Ellis Porter is in an exciting phase of growth as we scale our Agile product operations and continue improving our Salesforce-based technologies, including Litify, Accounting Seed, and supporting applications. We are expanding the Product Operations team to include a skilled, functional-minded Business Analyst who can bridge the needs of our legal teams and the Salesforce platform that powers their work. This is a unique opportunity to help shape how our attorneys, case managers, and operational teams work every day. As a Business Analyst, you’ll work at the intersection of technology, process improvement, and user experience, ensuring our platform evolves to make the immigration process clearer, faster, and easier for both our clients and our internal teams.

Position Summary
The Salesforce Business Analyst – Legal Operations will serve as a critical functional partner to our Salesforce Administrators, Product Operations leadership, and legal/operational teams. This role focuses on deeply understanding business processes, translating requirements into well-defined user stories, supporting quality assurance testing, and ensuring product enhancements achieve measurable business value. The ideal candidate is curious, collaborative, analytical, and passionate about improving user experiences. They understand how to uncover business needs, document requirements with clarity, and work as part of an Agile product team to deliver meaningful improvements to our Salesforce platform. This role partners with our Knowledge Management (KM) team to ensure that Salesforce solutions align with standardized workflows across the firm. While KM defines and governs process standards for the legal teams, the Business Analyst ensures these processes are accurately translated into system requirements and validated through high-quality testing.

This role can be fully remote from any U.S. location, or based in either our Troy, MI or Ann Arbor, MI office as an in-person or hybrid role. Please note - although this role can be remote, all work must be performed within the United States.

Requirements

• Bachelor’s Degree in Business Administration, Information Systems, Legal Studies, or a related discipline
• 4+ years of experience as a Business Analyst, Product Analyst, or similar role, preferably in a Salesforce-driven or professional services environment
• Strong understanding of business process analysis, workflow mapping, and functional requirements documentation
• Familiarity with Salesforce capabilities (objects, fields, flows, permissions, reporting) and willingness to deepen Salesforce expertise
• Experience writing user stories and acceptance criteria in Agile environments (Jira, Azure DevOps, etc.)
• Excellent communication skills with the ability to translate complex concepts into clear, user-friendly language
• Strong analytical and problem-solving abilities, with attention to detail
• Ability to work effectively with cross-functional teams in a fast-paced, high-growth environment
• Passion for delivering user-centric solutions and improving operational efficiency

Nice To Haves

• Experience supporting legal teams, case management processes, or professional services workflows
• Familiarity with Litify or other legal case management platforms
• Experience with user acceptance testing, QA processes, or structured testing methodologies
• Experience with Salesforce as an end user or “super” user
• Understanding of relational data concepts and reporting best practices
• Salesforce Business Analyst Certification or other relevant certification
• Experience collaborating with Knowledge Management, Operations, or Process Excellence teams

Responsibilities

• Partner with attorneys, case managers, and operational teams to understand existing workflows, pain points, and opportunities for improvement
• Collaborate with the Knowledge Management team to understand standardized workflows and ensure all requirements reflect the firm’s process standards
• Conduct interviews, workflow analyses, and user observations to map current-state and future-state processes
• Translate business needs into clear, detailed user stories, acceptance criteria, and supporting documentation
• Collaborate with Salesforce Admins to ensure requirements are feasible and aligned with platform best practices
• Support change management efforts by documenting and communicating process changes
• Identify where system limitations or opportunities require collaboration with KM to update processes, improve efficiency, or solve adoption challenges
• Act as the functional lead on assigned work items within Azure DevOps, ensuring user stories are complete and ready for development
• Ensure Salesforce configuration, automation, and UX decisions align with KM-defined processes, terminology, and governance frameworks
• Assist with backlog grooming by validating priority, business impact, and alignment with product strategy
• Collaborate closely with the Agile Project Manager to support sprint planning, refinement, and sprint reviews
• Help evaluate new features, platform capabilities, and enhancement requests, making recommendations based on user needs and system best practices
• Partner with KM to co-develop user enablement materials, ensuring consistency between documented workflows and system behavior
• Develop test plans, test cases, and test scripts for new features or enhancements
• Execute functional, regression, and user acceptance testing (UAT)
• Validate that delivered features meet requirements and deliver the intended business value
• Validate features against KM-defined workflows and SOPs to ensure system updates reflect the intended business process
• Clearly document and communicate defects or improvement opportunities to technical team members
• Support UAT with end users, helping ensure adoption readiness
• Assist with new feature rollouts, including training materials, release notes, and communications
• Provide guidance and support to users during onboarding or changes to case management processes
• Identify recurring support themes and recommend system or process improvements
• Partner with Senior and Junior Salesforce Admins on root-cause analysis for user pain points and data quality issues
• Use reporting and dashboards to analyze user trends, operational bottlenecks, or system issues
• Support data validation efforts for new features or major releases
• Help define KPIs and success metrics for features or process changes
• Stay current on Salesforce platform capabilities, especially declarative tools such as Flow, Lightning App Builder, and reporting enhancements
• Stay current on AI technologies and make recommendations for incorporating AI into workflows in ways that align with overall EP AI strategy and policies
• Participate in Agile ceremonies, contributing insights that help improve delivery velocity, team alignment, and platform quality
• Recommend enhancements or optimizations based on user feedback and operational data

Benefits

• Opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission
• Opportunity to join intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationships
• Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences
• People-centered workplace policies and flexible work schedules, including remote work opportunities
• Competitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and a generous paid-time-off policy
• Casual attire and lots of free food when working from the office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level