Salesforce Business Analyst

Accenture • Nashville, TN

1d • Hybrid

About The Position

We are: The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000 people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. Stronger together! The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients. The value for our clients and our people For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges You are: A skilled Salesforce Business Analyst to join our team. The ideal candidate will be responsible for analyzing business requirements, identifying areas for improvement, and designing Salesforce solutions. Day-to-day activities will involve collaborating with stakeholders, documenting requirements, and ensuring successful project delivery using advanced Salesforce Administration skills. Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Ensure successful project delivery by providing expert guidance and support throughout the implementation lifecycle. This role involves collaborating with cross-functional teams, understanding business requirements, and delivering high-quality solutions.

Requirements

• Minimum of 3 years of professional experience in a Salesforce Business Analyst Role.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Nice To Haves

• Salesforce Certification: Salesforce Administrator, Salesforce Business Analyst, Sales Cloud/Service Cloud/Experience Cloud
• Experience with Salesforce: Experience in administration, configuration, implementation, and support of Salesforce CRM.
• Experience collaborating with business stakeholders to create and prioritize user stories, refine backlog for development team.
• Experience supporting the development of the technical architecture model of a SFDC project.
• CPQ (Revenue Cloud) knowledge and certification is a plus

Responsibilities

• Support the team during design, configure, and customize Salesforce application built in Sales, Service or Experience Cloud to meet business requirements.
• Collaborate with business stakeholders to gather and analyze requirements, translating them into technical specifications.
• Collaborate with stakeholders to identify and prioritize business needs and requirements.
• Conduct user acceptance testing (UAT) to ensure the quality and functionality of the implemented solutions.
• Create and maintain detailed documentation for business functionality and processes to ensure compliance and facilitate knowledge sharing.
• Provide ongoing support and maintenance for Salesforce applications, including troubleshooting issues and implementing enhancements.

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
• See more information on our benefits here: U.S. Employee Benefits | Accenture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level