Salesforce Administrator

University of California San Francisco•San Francisco, CA

23h

About The Position

Under the direction of the Technical Solutions Architect, the Goldschmidt Collective Salesforce Administrator will provide support related to the administration and usage of the Salesforce CRM system. The Salesforce Administrator will work with the Technical Solutions Architect to support the ongoing development of our Salesforce deployment. The incumbent will apply Salesforce knowledge and skills.to resolve a variety of moderately complex issues, and will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. The Salesforce Administrator will be responsible for executing day-to-day configuration, support, maintenance and improvement of our CRM platform. Additionally, the incumbent will use their knowledge of the Salesforce Lightning platform and declarative tools to support the Technical Solutions Architect in maintaining the Salesforce configuration by working with custom objects, formula fields, workflows, custom views, and other content of intermediate complexity. This individual should be highly organized, capable of working independently and possess excellent communication skills. The successful candidate will have a strong understanding of Salesforce.com best practices and functionality.

Requirements

Bachelor's degree in related area and one year of relevant experience and / or equivalent experience / training
Knowledge relating to the design and development of Salesforce software.
Basic knowledge of Salesforce security features
Demonstrated experience with Salesforce database administration
General knowledge of multiple areas of IT
Knowledge of business processes and procedures
Knowledge of the design, development, and application of technology and systems to meet business needs
Knowledge of data management systems, practices, and standards
Demonstrated knowledge of computer security tools, best practices, and policies
Demonstrated ability to apply security controls to software and hardware
Demonstrated testing and test planning skills
Ability to write clear and concise technical documentation
Demonstrated understanding of how system management actions affect users and related/dependent functions
Strong interpersonal skills; ability to work with technical and non-technical personnel at various organizational levels
Ability to communicate technical and non-technical information clearly and effectively
Self-motivated; able to work independently and collaboratively
Strong problem-solving skills
Ability to learn quickly and meet deadlines

Nice To Haves

Experience with Salesforce Service Cloud
Experience with Salesforce Communities
Knowledge of Visualforce and/or Apex
Experience working in a SCRUM or Agile environment

Responsibilities

Administer and support Salesforce systems, including user management, security controls, reports, dashboards, workflows, and routine configuration.
Stay current with Salesforce releases, features, and best practices; assist with system upgrades, critical updates, and action alerts.
Configure and enhance the platform using declarative tools (fields, page layouts, Lightning Flows, Quick Actions, Macros), addressing business needs and reducing technical debt through Lightning solutions.
Design, develop, test, and maintain moderately complex software, scripts, and system enhancements; support release and deployment activities, including pre- and post-deployment testing.
Identify and improve systems, processes, and procedures; document configurations and create training materials.
Troubleshoot and resolve technical issues; provide end-user support and escalate complex matters as needed.
Support database and data management efforts, including normalized data structures, metadata capture, and data quality/cleaning initiatives.