Salesforce Administrator

The Bank of Missouri•Perryville, MO

4d•Remote

About The Position

The Salesforce Administrator will be responsible for the ongoing maintenance, configuration, and optimization of our Salesforce platform to support our business objectives. Additionally, there will be significant work within the nCino application supporting various departments. The ideal candidate will have a strong understanding of Salesforce best practices, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams.

Requirements

Bachelor’s degree in Business, MIS, Computer Science or other relevant field preferred
1+ years’ experience with Salesforce Administration
Experience with leveraging web services to integrate Salesforce with external apps (REST, SOAP, XML, JSON, etc.)
Experience with flows, process builders, custom dashboards reports, creating roles and profiles, and APEX
Strong testing and quality control skills
Strong client facing written and oral communication skills
Proven ability to solve problems based on researching and analyzing information

Nice To Haves

Experience with the nCino platform is a plus.
Salesforce Administrator certification is a plus
Experience with Einstein, nCino’s Banking Advisor, and/or Agentforce is a plus
Experience with Copado or an equivalent CI/CD platform
Knowledge of Financial Services Industry is a plus

Responsibilities

Proactively identify areas for improvement and introduce innovative recommendations, factoring in customer and employee needs, external approaches, data analytics, as well as industry best practices.
Collaborate between the business consultants, business stakeholders, internal systems teams, other system administrators, and external vendors to develop solutions to meet business enhancement requirements.
Create and maintain technical documentation related to existing solutions and developed solutions.
Assist in development of admin and user documentation.
Keep abreast of Salesforce initiatives and technological trends that impact the business to continue to improve efficiencies on the Salesforce platform.
Provide daily support to end users including managing issue resolution and performing root cause analysis
Manage user additions, changes, and removals. Additionally, manage roles, profiles, and permissions.
Manage Salesforce security and daily backups.
Manage system issues appropriately and escalate to senior management where needed.
Facilitate system testing, working with team members to identify test cases, develop test scripts and conduct test execution.
Will act as subject matter expert in Salesforce: importing data, data loader, creating reports, building dashboards, tech support with users, training with users.
Effectively collaborate and communicate within a team environment, demonstrating active listening skills, openness to diverse perspectives, and a willingness to contribute towards shared goals and objectives.
Perform health checks, security reviews, manage sandboxes, and stay updated on latest releases.