Salesforce Administrator
About The Position
Ontra is seeking a Salesforce Administrator reporting to our Manager, Revenue Operations. This role supports the Business Transformation team by owning, maintaining, and continuously improving Salesforce systems and workflows. You’ll translate business requirements into scalable, well-governed solutions that improve operational efficiency, data quality, and system reliability across GTM teams. If you are a detail-oriented Salesforce Administrator with strong platform fundamentals, an owner’s mindset, and a track record of delivering high-quality, scalable solutions, we’d love to get to know you!
Requirements
- Experience: 3-5+ years of Salesforce Admin experience at a SaaS company, with exposure to scalable systems, data integrity, and evolving business needs.
- Certifications: Salesforce Admin Certification is required, with strong knowledge of core platform functionality and best practices.
- Operational Rigor: A process-oriented approach with strong documentation habits, attention to detail, and accountability for system quality and outcomes.
- Ownership Mentality: Comfort owning work end-to-end, proactively identifying improvements, and thinking long-term about system health and governance.
Nice To Haves
- Scrum, ScrumMaster, or Agile certification preferred, with experience operating in sprint-based or iterative environments.
Responsibilities
- System Ownership: Own the day-to-day administration, maintenance, and reliability of Salesforce, ensuring system health and performance.
- Solution Development: Translate business requirements into scalable Salesforce configurations and automations that improve efficiency and data quality.
- Workflow Optimization: Continuously improve workflows and processes to support business transformation and GTM initiatives.
- Execution & Problem Solving: Interpret complex business problems and deliver practical technical solutions with minimal oversight.
- Ticket & Intake Management: Prioritize and manage incoming requests and support tickets, ensuring timely resolution and a strong user experience.
- Stakeholder Communication: Conduct demos and clearly communicate system changes, limitations, and tradeoffs to non-technical partners.
Benefits
- Remote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London
- Twice yearly team offsites for in-person collaboration
- Paid flexible time off policy
- Paid parental leave and benefits
- Employer-supported retirement contributions, varying by country
- Monthly phone and internet reimbursement
- Pick Your Perk stipend to spend on what matters most to you, from well-being and gym memberships, to home office setup, student loans, pet care, and more
- Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
- Various options for medical, dental, and vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
