Salesforce Administrator

Christian Science • Boston, MA

3d • Hybrid

About The Position

The Salesforce Administrator​ works on the Enterprise Application Engineering (EAE) CRM Team with digital customer relationship management (CRM) technology, primarily the Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud, and other related applications. This position requires experience with database applications and customer-facing digital technology and an understanding of how those technologies can help support the Church’s vision and goals.

Requirements

• Bachelor's degree required. Equivalent experience may be considered.
• Some prior Salesforce admin experience is required
• Previous experience in agile product development is required
• Excellent written and verbal communication skills and the ability to communicate with all levels within the organization in a collaborative way
• Proficient with Google Suite and/or Microsoft Office Products is required

Nice To Haves

• Salesforce Administrator Certified is preferred
• Skill or an understanding of data modeling, database management, project management, business analysis and business process mapping is a plus
• Experience in Salesforce Sales Cloud, Service Cloud, or Marketing Cloud is required
• Experience with Demand Tools, form builders, Docusign, Conga, SOQL, process builders, flows, and other Salesforce platform tools
• Engagement with Christian Science Mother Church membership preferred
• Primary Class instruction preferred

Responsibilities

• Maintain user roles and profiles, security settings, access settings, etc.
• Provide day-to-day end-user support (including system configuration, complex formulas and system maintenance) and educate users to enhance and increase their knowledge of Salesforce
• Build and maintain reports and customer views to support business needs
• Support fellow CRM team members with project activity including gathering requirements and writing user stories
• Create and manage custom objects, fields, formulas, validation rules, custom workflow and approval processes to meet desired project outcomes
• Perform maintenance of existing, and drafting of new CRM application documentation to support the CRM team and the organization
• Attend​ ​staff​ ​meetings
• Update work tracking tools ​and​ ​other​ ​administrative tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level