Salesforce Administrator

Lucent Health Solutions LLC • Nashville, TN

5d

About The Position

A Salesforce Administrator is responsible for managing and optimizing the Salesforce platform to meet business needs, ensuring effective utilization of the CRM system, and providing support and training to users.

Requirements

• Experience: Proven experience in Salesforce administration, with a solid understanding of business operations and analytical capabilities.
• Certifications: Salesforce Administrator certification is often preferred or required.
• Technical Skills: Strong technical knowledge of Salesforce software, including its functionalities and best practices for configuration and management.
• Problem-Solving Skills: Ability to troubleshoot and resolve technical issues that may arise within the Salesforce platform.
• Communication Skills: Excellent interpersonal skills to liaise with various stakeholders and effectively communicate technical concepts to non-technical users.

Responsibilities

• User Management: Manage user accounts, profiles, roles, and permissions to ensure secure access to Salesforce data.
• System Configuration: Customize Salesforce to fit the organization’s needs, including creating and managing fields, views, reports, dashboards, and workflows.
• Data Management: Perform database maintenance tasks, including data cleansing, duplicate management, and ensuring data integrity.
• Training and Support: Provide training and support to end-users, helping them effectively utilize Salesforce tools and features.
• Collaboration: Work closely with stakeholders to gather requirements and translate them into system solutions that enhance business processes.
• System Upgrades: Evaluate, install, and manage Salesforce updates and add-ons to keep the system current and efficient.
• Reporting and Analytics: Develop customized reports and dashboards to monitor data quality and business performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed