Salesforce Administrator

Scale Computing INC • Indianapolis, IN

1d • Hybrid

About The Position

Our Business Systems Team is looking to hire a general Salesforce Administrator in Indianapolis, IN or Austin, TX. The Administrator will support internal and external users on the Salesforce platform and other integrated systems. We believe best-ever experiences start from the inside out - so this means we’re looking for an approachable, friendly team player.

Requirements

• 2+ years of Salesforce experience + Salesforce Certified Platform Administrator certification, required
• Bachelor's degree or equivalent work experience
• Understands the Salesforce database structure & best practices
• Takes initiative and delivers results with minimal supervision
• Strong business acumen, technical aptitude, analytical skills, & attention to detail
• An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person across roles and varying skill sets

Nice To Haves

• Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot
• Workflow & Automation Platforms: Zapier, Formstack, Jotform
• Document & e-Signature Tools: Dropbox Sign, PandaDocs, Box, Docusign, Adobe Sign
• Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development/debugging tools
• Positive attitude and growth mindset

Responsibilities

• Manage incoming ticket requests from internal users
• Provide real-time support for issues relating to Salesforce and other integrated systems
• Assist with break/fix requests
• Assist in system testing to ensure enhancements work properly
• Handle ad hoc report & dashboard requests
• Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives
• Collaborate with internal teams to understand their needs and develop Salesforce solutions for them
• Use tools such as DataLoader, Workbench, & Excel for data scrubbing, manipulation, and inserting new records
• Maintain and customize objects, record types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts
• Leverage declarative tools to enhance system configurations while adhering to best practices

Benefits

• Competitive Health Plan including Medical, Dental, Vision, STD, LTD, & Life Insurance options beginning on first of the month following date of hire
• 401(k), FSA, HSA
• Casual dress code
• Fully stocked kitchen
• Vibrant and Inclusive Workplace Atmosphere
• Paid company holidays
• Discretionary time off policy
• Flexible work environment and an opportunity to grow as we grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level