Salesforce Administrator, AFX Salesforce Success Central (SFSC)

Amazon • Boston, MA

1d

About The Position

The Salesforce Success Central (SFSC) Team is looking for a Salesforce
Administrator with a strong record of delivering, maintaining and improving
Salesforce solutions.

As a Salesforce.com Administrator, you will be a direct point of contact for
user groups and global teams who require configuration and maintenance of
Salesforce applications, as well as advanced reporting and training. You will
work directly with the system/data, lead technical projects or portions of
projects, as well as configure solutions that are highly usable, scalable,
extensible, and maintainable on the Salesforce platform. You will analyze
requirements and help maintain the implementations for various business entities
on the Salesforce.com (SFDC) platform.

This position requires that the candidate selected be a US Citizen.

As a Salesforce Administrator on the SFSC team - you will administer multiple
Salesforce implementations and ensure they are operating securely within defined
guardrails. You will review end-user requests and suggest scalable
out-of-the-box solutions, while ensuring security of customer data. You will
drive system improvement projects to keep up with Salesforce releases and advise
users of new features that become available. You could also be guiding
internal/vendor resources to help build enhancements requested by business users
while ensuring all guardrails around best practices and security are met.

SFSC is a dedicated, central team providing Salesforce expertise and managed
services to help teams across Amazon accelerate their Salesforce journey. We
raise the bar on security, compliance, operational excellence and financial
responsibility.

SFSC Professional Services offer advisory and build services to set up the
foundational framework for launching new Salesforce instances and improve
existing implementations. We have expertise in Sales Cloud and native AWS
Technologies as well.

Requirements

• 3+ years of technical product or program management experience
• 2+ years of software development experience
• Experience in Salesforce
• This position requires that the candidate selected be a US Citizen.

Nice To Haves

• 3+ years of working directly with engineering teams experience
• Bachelor's degree in engineering, computer science or equivalent
• Salesforce Advanced Admin Certification

Responsibilities

• Manage Salesforce.com CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
• Hands on configuration of all new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages.
• Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the Salesforce system.
• Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization's that solve Amazon's Business needs.
• Understanding customer, internal sales and account management team needs and translating them into robust business requirements for configuration and development in Salesforce CRM.
• Participate in change management process. Drive communication efforts across relevant stakeholders.
• Develop and train local and vendor admin resources.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level