Salesforce Administrator

Great Day Improvements: A Family of Brands•Twinsburg, OH

2h•Hybrid

About The Position

We are seeking a highly execution-oriented Salesforce Administrator to support and continuously improve our Salesforce platform through strong operational control, disciplined configuration practices, and dependable day-to-day administration. This role is responsible for keeping Salesforce stable, secure, and user-friendly while ensuring enhancements are delivered consistently, quickly, and with high quality. The Salesforce Administrator will partner closely with business stakeholders, internal developers/engineers, and external implementation partners to implement configuration changes, maintain platform integrity, manage support requests, and enforce process standards that improve adoption and reduce operational noise. This role is ideal for someone who thrives in structured environments, drives issues to resolution, and takes pride in building clean, scalable configurations that keep the business running.

Requirements

3+ years of hands-on Salesforce Administration experience in a production environment.
Strong experience configuring Salesforce, including: Objects, fields, validation rules, record types, page layouts
Flow fundamentals and automation troubleshooting
Reports and dashboards
Demonstrated ability to manage high-volume support intake with structured prioritization and fast turnaround.
Strong process discipline, including change control, documentation, and release readiness practices.
Experience supporting end users across sales, service, or operational teams with a customer-first mindset.
Strong communication skills and comfort working across business and technical teams.

Nice To Haves

Salesforce Administrator Certification (highly preferred).
Experience with Agile delivery practices and tools (Jira, Azure DevOps).
Experience supporting integrations from an admin perspective (monitoring, troubleshooting, data flow validation).
Experience building data quality controls and standardized reporting definitions.

Responsibilities

Own day-to-day Salesforce administration to ensure platform stability, consistency, and performance.
Configure and maintain Salesforce capabilities, including: Objects, fields, page layouts, Lightning pages, record types, and validation rules
Assignment rules, queues, approvals, and routing logic (as applicable)
Declarative automation (Flows) and related troubleshooting
Reports, dashboards, and list views to support operational decision-making
Implement configuration changes with speed and accuracy while maintaining clean documentation and supportability standards.
Run a structured support and enhancement intake process (request intake → triage → backlog → build → test → deploy → hypercare).
Manage day-to-day casework with discipline: Prioritize by severity, user impact, and operational risk
Establish clear ownership, SLAs, and escalation paths
Provide consistent communication back to stakeholders
Drive root cause resolution, not just symptom fixes, to reduce repeat tickets and platform noise.
Enforce change governance and release discipline to protect production stability, including: Proper documentation, approvals, and scope control
Regression testing expectations and validation steps
Release calendars and communication standards
Manage sandbox readiness and deployment coordination in partnership with the Architect/Engineering team (including support for Copado/Gearset or comparable tools when used).
Maintain release notes, stakeholder communications, and “what changed” documentation for every deployment.
Administer user access and ensure clean security practices, including: User provisioning/deprovisioning and license management
Roles, profiles, permission sets, permission set groups
Access requests and approvals aligned to least-privilege standards
Support access reviews and audit readiness by maintaining clear records of changes and approvals.
Own data quality controls and standardization efforts to improve trust in Salesforce reporting and workflows.
Implement and maintain controls such as: Required fields and validation rules
Duplicate prevention (matching rules/duplicate rules where applicable)
Controlled updates and imports (Data Loader or governed tools)
Establish recurring data hygiene routines (cleanup, normalization, field usage governance, stale record management) to keep the system clean and usable.
Build and maintain reports and dashboards that support business execution and leadership visibility.
Validate report logic against business definitions and ensure dashboards remain accurate as processes evolve.
Improve adoption of reporting by standardizing naming, folder structure, and KPI definitions.
Provide Tier 1 / Tier 2 user support, including troubleshooting, guidance, and workflow coaching.
Develop and maintain training and enablement materials: Job aids and quick reference guides
Standard process documentation
Onboarding content for new users
Monitor adoption trends and identify friction points, then recommend improvements that reduce workarounds and increase consistency.
Proactively manage platform health and readiness by: Reviewing Salesforce seasonal release impacts and preparing user-facing changes
Performing periodic system reviews (Optimizer/Health Check-type assessments where applicable)
Identifying underutilized features and recommending improvements
Maintain a “known issues + enhancements” backlog and continuously drive down operational pain points.