SALESFORCE ADMINISTRATOR

Denver Rescue Mission • Denver, CO

55m • $67,720 - $90,290

About The Position

The Salesforce Administrator is responsible for the performance, integrity, usability, and security groups of all development related databases, with regard to both back-end and front-end functionality. In this role, the Salesforce Administrator will have four primary and very important duties: (a) provide the technical expertise to bring Denver Rescue Mission (DRM) to the next level by enacting industry-wide best practices of Salesforce, (b) provide training and support of all database users, (c) serve as the primary report creator for development, volunteer, from Salesforce, and all other applicable reporting needs, (d) Aids in project management of new database projects in conjunction with the Director of Impact & Compliance and other departments throughout the organization in relation to Salesforce.

Requirements

• Requires a bachelor’s degree or higher in Business, Sales, Marketing, Fund Raising or related field or, minimum of three years of Salesforce Administration and management.
• A combination of education and experience may be substituted.
• Strong analytical and problem-solving skills.
• Excellent computer and database knowledge.
• Self-motivated with the ability to work independently.
• Requires skills in Salesforce, Microsoft Excel, Word, PowerPoint, Windows, and Communication applications such as Microsoft Teams.
• Ability to work in an office environment with 75% computer, 15% administrative, and 10% telephone required.
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.
• NOTE: A limited amount of work-related travel may be required.

Nice To Haves

• Salesforce Administrator Certification preferred.

Responsibilities

• Database Administration
• Manages technical performance, data integrity, and security groups of Salesforce database. This includes ensuring the data remains consistent across the organization, data within the database is clearly defined, users access data in a form that suits their needs.
• Maintains Salesforce Objects, Relationships, Flows, Users, Pages, and all other Salesforce related configuration administration and functions.
• Handles global changes, importing, and other global data related functions within Salesforce using Apsona and other tools.
• Works closely with Web Marketing Manager to ensure proper Marketing Cloud Account Engagement and WeGive.
• Works with Development and Finance/Admin departments to define success across all development tools and associated 3rd party software.
• Manages running data enrichment services through Omatic and other purchased software.
• Works with Salesforce consultants and Salesforce technical support representatives to optimize the database.
• Manages internal database related requests through Salesforce cases.
• Maintains donor and volunteer confidentiality standards when handling personal information of Denver Rescue Mission donors and employees in the course of fundraising activities.
• Internal Consulting
• Acts as primary Salesforce administrator, “Power-User”, and in-house expert with a special emphasis on troubleshooting, administration, and consulting. Provides support on elevated issues.
• Provides advanced technical support to donation processing on higher level issues.
• Provides consultation to Development to leverage data within Salesforce software according to fundraising best practices and procedures.
• Analyzes data to support strategic objectives including budget planning process and areas of focus in development.
• Collaborates with other departments throughout DRM to formalize best practices.
• Data Extraction and Reporting
• Extracts data for development to appropriately identify, cultivate, solicit, and steward donors.?
• Oversees the annual distribution of donor tax summaries at year end.
• Works with accounting staff to reconcile financial information between Salesforce, Great Plains, and other accounting related software.
• Creates complex data queries, reports and exports which may be accessed and run by staff.
• Generates queries, reports and exports as needed for Senior Leadership Team (SLT) and Finance in a timely manner appropriate to the complexity of the request.
• Assists Salesforce users with utilization and implementation of dashboard tool.
• Vendor Management
• Serves as a contributor in any future selections of partners for database enhancements and integrations. Assists with the testing and implementation of said enhancements and integrations.
• Keeps up to date on all new features, enhancements and product versions of development-related databases and associated 3rd party software and communicates with staff accordingly.
• Coordinates the installation or revision of associated software with IT department.
• Project Management
• Develops and manages a process through which requests for database enhancements and/or modifications are screened and approved in coordination with SLT and all relevant stakeholders.
• Provides information on project status, upcoming activities, training, scope, and timeline.
• Maintains quality assurance of the data by serving as the primary trainer for all staff users of Salesforce and related databases on new processes, provides quality assurance testing, and establishes standard workflow and regular system checks.
• Other duties as required.

Benefits

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level