Salesforce Administrator

Blue Iris Tech Consulting•Beltsville, MD

7h•$85,000 - $95,000

About The Position

You will support the USDA TARGET Center, which delivers a wide range of accessibility services to ensure that USDA and other federal employees with disabilities can fully participate in the workplace. As the Salesforce Administrator / Program Assistant, you will coordinate service requests, maintain Salesforce CRM data, and ensure smooth case management for multiple program areas. While your primary responsibility will be managing interpreting service workflows, you will also provide broader administrative and technical support across the TARGET Center’s service lines to enhance operational efficiency and customer satisfaction.

Requirements

U.S. Citizenship and ability to obtain/maintain a Public Trust clearance
2+ years of experience in program coordination, CRM operations, or administrative support
1+ years of Salesforce administration or data management experience
Salesforce Administrator certification (or comparable experience)
Strong written and verbal communication skills
Proficiency with Microsoft 365/Office 365 tools, including:
Core tools: Outlook, Excel, Word, PowerPoint
Secondary tools: Forms, Bookings, SharePoint, Power Automate, Power BI
Experience integrating Office 365 tools (e.g., SharePoint, Outlook, Power BI) with Salesforce platforms
Experience supporting Salesforce Service Cloud and Experience Cloud

Nice To Haves

Active Public Trust Clearance
Experience supporting federal government programs or accessibility services
Familiarity with uSked or Interpreter Intelligence platforms
Background in customer training, help desk support, or process improvement
Experience with Dataloader.io and conducting bulk data operations
Experience using remote collaboration and planning tools such as Zoom, MS Teams, Jira, and Visio

Responsibilities

Perform routine Salesforce Admin tasks including page layout updates, workflow automation, user management, validation rules, dashboards, and reports
Support Salesforce case management across multiple TARGET Center service lines, including Ergonomics and Assistive Technology (AT)
Maintain and validate accurate service data in Salesforce, sourced from third-party vendor portals
Coordinate scooter loan requests and manage related data in Salesforce
Serve as the frontline coordinator for Sign Language Interpreting Services, including scheduling and customer communication
Train USDA customers on using vendor portals to submit interpreting service requests
Track, update, and resolve interpreting service cases while collaborating with vendors and internal staff
Run reports to identify and address discrepancies in Sign Language Interpreter requests
Conduct data cleanup, deduplication, and troubleshooting of CRM records
Participate in process improvement projects to enhance the quality and efficiency of interpreting services and other TARGET Center offerings
Train TARGET Center team members on newly implemented processes
Review and update policies and procedures related to the Interpreting Services program
Support event planning, webinar hosting, and customer training for broader TARGET Center engagements
Other duties as assigned