Salesforce Administrator (hybrid on-site, Omaha)

First National Bank•Omaha, NE

8d•Hybrid

About The Position

Summary of the Job: The Systems Administrator is responsible for the end-to-end management of designated systems applications and their supporting infrastructure. This role combines technical expertise with business acumen to ensure optimal system performance, reliability, and continuous improvement. The specialist works collaboratively with stakeholders to implement enhancements, provide technical support, and develop reporting solutions that meet business objectives. About This Role: This role is onsite in Omaha, NE Not able to sponsor h1b's Candidates must have Salesforce Admin and/or Platform Developer certified Maintain, install and, configure system application and supporting infrastructure to meet business objectives Monitor, patch and deploy changes on the application and supporting infrastructure Testing application functions and upgrades Performance, reliability, and maintenance of assigned application(s) including completion of upgrades and implementations Work closely with capability owners, business units, and third-party vendors to support system enhancements Provide input into the application roadmap for further improvement and development Analyze new data requests and create recommendations for the development of new system reports / dashboards Seek opportunities to learn, automate, document, share, educate, and improve Enterprise processes and systems Provides metrics and other documentation to support analysis and findings Designs, develops, and maintains reports Coordinate, track and respond to data needs and requests from business unit Enhance end users’ knowledge, understanding and competency with assigned application(s) Identify, develop and recommend training opportunities that meet and support end user needs Participate in assigned team projects and agile ceremonies Understand and comply with bank policy, laws, regulations as applicable to your job duties Maintain up to date knowledge on application training and certifications 24/7 critical incident response is required

Requirements

Salesforce Admin and/or Platform Developer certified
Bachelor’s Degree in Management Information Systems, Computer Science or other technology related field or equivalent years of experience
3+ years of experience in information technology environment
1-3 years of Salesforce experience
Experience working with third-party vendors (vendor hosted and on premise)
Experience working in an Agile Scrum environment
Demonstrate a consultative approach with the ability to analyze stakeholder’s needs
Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions
Good written and verbal communication, including technical writing skills
Demonstrate problem solving and analytical skills in order to debug and troubleshoot issues
General knowledge of Microsoft Office products
Ability to multi-task while adhering to multiple timetables of completion
Ability to conduct cost/benefit analysis
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

nCino support, configuration, and maintenance experience
Understanding of banking Commercial lending process or other LOS applications
Experience with monitoring tools (i.e. Splunk, Dynatrace, Datadog)

Responsibilities

Maintain, install and, configure system application and supporting infrastructure to meet business objectives
Monitor, patch and deploy changes on the application and supporting infrastructure
Testing application functions and upgrades
Performance, reliability, and maintenance of assigned application(s) including completion of upgrades and implementations
Work closely with capability owners, business units, and third-party vendors to support system enhancements
Provide input into the application roadmap for further improvement and development
Analyze new data requests and create recommendations for the development of new system reports / dashboards
Seek opportunities to learn, automate, document, share, educate, and improve Enterprise processes and systems
Provides metrics and other documentation to support analysis and findings
Designs, develops, and maintains reports
Coordinate, track and respond to data needs and requests from business unit
Enhance end users’ knowledge, understanding and competency with assigned application(s)
Identify, develop and recommend training opportunities that meet and support end user needs
Participate in assigned team projects and agile ceremonies
Understand and comply with bank policy, laws, regulations as applicable to your job duties
Maintain up to date knowledge on application training and certifications
24/7 critical incident response is required