Salesforce Administrator (Infrastructure Specialist 3)
About The Position
The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage. What You Will Do As a Salesforce Administrator, you will be assisting our team with maintenance and administration of our Salesforce system as well as gathering of business requirements for system changes. You will be responsible for business process documentation, project planning, and implementation. In this position you will interact with various teams to continuously enhance our Salesforce system. You will be required to work directly with users to collect system specifications and then implement those changes or work with our development as needed. You will also be responsible for testing and implementation of Salesforce changes.
Requirements
- 60 months combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff.
- 12 months work experience in the primary technology specified by the agency in the position description & job posting (Cloud Services Administration).
- Completion of associate core program in computer science or information systems.
- 42 months combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff.
- 12 months work experience in the primary technology specified by the agency in the position description & job posting (Cloud Services Administration).
- Completion of undergraduate core program in computer science or information systems.
- 36 months combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff.
- 12 months work experience in the primary technology specified by the agency in the position description & job posting (Cloud Services Administration).
- Equivalent of minimum class qualifications for employment noted above.
Responsibilities
- Assists in the administration and configuration of the Salesforce platform to meet business needs
- Performs daily system maintenance
- Supports testing and deployment of new features and updates
- Implements approved changes and coordinates with development teams
- Monitors system performance and usage
- Maintains documentation of system configurations and business processes
- Develops and maintains reports and dashboards to support business operations
- Monitors and manages exception logs related to system integrations
- Monitors user activity and provides guidance to individuals or groups requiring additional assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
