Salesforce Administrator/Admission Operation Coordinator (remote) - Part time

The Salvation Army•Oakland, CA

1d•$45 - $55•Remote

About The Position

Job Description Summary: The Salesforce Administrator is responsible as a systems expert in the comprehensive strategic enrollment communication plan through CRM and Marketing platforms (Salesforce Marketing Cloud and Salesforce Education Cloud). The Salesforce administrator also prepares queries, troubleshoots issues, generates metrics, and provides guidance on systems functionality. This role requires strong technical skills in Salesforce Marketing & Education clouds, attention to detail, and a commitment to continuous improvement in communication efforts. Duties and Responsibilities: Communication: Provides accurate and comprehensive reports on KPIs to the leadership team Leverage Salesforce Education & Marketing Clouds to deliver targeted, effective communications Fosters cross collaboration and relationship development with key stakeholders Operations / Technical: Establishes and executes a supportive operational plan to ensure effective execution of the communication plan Develops and optimizes policies, procedures, and structure to maintain data, documents and reports for lead journeys on Salesforce, and its integration with multiple systems –WebAdmit, Workday Student and any additional systems Assist in the development of necessary tools (events, portals, queries) in Salesforce Collects data within the recruitment database and associated processes, such as tracking communication and lead journey data and managing content websites that serve the prospective student population Manages projects and supports the development and maintenance of customer relationship manager (CRM) platform (Salesforce) for enrollment marketing and recruitment purposes Enrollment Management: Serve as expert for lead management software (SF Ed Cloud & Marketing Cloud) Collaborates directly with Admission Leadership in their utilization of the CRM platform, Salesforce Works with job owners to gather and approve content. Creates and maintains related reports Support communication and cadence for student journeys, at all stages of the admission funnel Minimum Qualifications and Experience: Bachelor’s Degree Required / Master’s Degree Preferred Minimum of 3-5 years as CRM Administrator / Manager Slate Salesforce: Lightning Ed Cloud Marketing Cloud Higher Education / Enrollment Management 3-5 Years Prior / Recent experience in building and maintaining CRM, optimizing end user and student experience Samuel Merritt University currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location, and other relevant skills. SMU is a health sciences institution offering high-quality instruction, outstanding faculty, and state-of-the-art facilities. We have a deep commitment and proven track record of preparing professionals to address today’s healthcare needs. Our Mission We educate students to become highly skilled and compassionate healthcare professionals who positively transform the experience of care in diverse communities. Our Vision Samuel Merritt University will become nationally recognized as a premier, multi-specialty health sciences institution. Expert faculty and staff will shape an inclusive learning environment where all students experience best teaching practices and state-of-the-art learning approaches. The University will select and support students who will flourish in the rigorous academic programs, learn to practice expertly, and pass licensure or certifications examinations on their first attempt. Our Philosophy of Teaching and Learning We see faculty and students as partners in the teaching and learning process. Our programs, curricula, and courses are designed to encourage active, experiential learning as well as collegial, scholarly, and effective communications. We believe that clinical and practical applications, including interprofessional education, provide a critical foundation for learning in the health professions. SMU graduates use sound reasoning, evidence-based care, and clinical expertise to respond to the needs of the people they serve. Community and Diversity We're more than a top health professions university. SMU is committed to training students in the importance of social determinants of health and how to care for patients from diverse backgrounds with integrity and compassion. Our Values If you're interested in transforming the care experience in diverse communities, SMU could be the place for you. SMU students learn to advance health equity and make a lasting impact on individuals' health and community well-being. At the core of our educational values are hands-on, experiential learning; the promotion of diversity and inclusion; and community-service outreach, locally and globally. We embrace: A learning environment where we challenge ourselves and our students to think critically, seek mastery, and act compassionately A collegial environment where we are fair, respectful, and behave with integrity A collaborative environment where we partner with one another and with others in the community An innovative environment where we take reasoned risks and move nimbly A results-oriented environment where we provide and expect exceptional performance and service The Employee Polygraph Protection Act prohibits most private employers from using lie detector tests either for pre-employment screening or during the course of employment. Details can be found on our website at: https://www.samuelmerritt.edu/employee-polygraph-protection-act

Requirements

Bachelor’s Degree Required / Master’s Degree Preferred
Minimum of 3-5 years as CRM Administrator / Manager
Slate Salesforce: Lightning Ed Cloud Marketing Cloud
Higher Education / Enrollment Management 3-5 Years
Prior / Recent experience in building and maintaining CRM, optimizing end user and student experience

Responsibilities

Provides accurate and comprehensive reports on KPIs to the leadership team
Leverage Salesforce Education & Marketing Clouds to deliver targeted, effective communications
Fosters cross collaboration and relationship development with key stakeholders
Establishes and executes a supportive operational plan to ensure effective execution of the communication plan
Develops and optimizes policies, procedures, and structure to maintain data, documents and reports for lead journeys on Salesforce, and its integration with multiple systems –WebAdmit, Workday Student and any additional systems
Assist in the development of necessary tools (events, portals, queries) in Salesforce
Collects data within the recruitment database and associated processes, such as tracking communication and lead journey data and managing content websites that serve the prospective student population
Manages projects and supports the development and maintenance of customer relationship manager (CRM) platform (Salesforce) for enrollment marketing and recruitment purposes
Serve as expert for lead management software (SF Ed Cloud & Marketing Cloud)
Collaborates directly with Admission Leadership in their utilization of the CRM platform, Salesforce
Works with job owners to gather and approve content.
Creates and maintains related reports
Support communication and cadence for student journeys, at all stages of the admission funnel