Sales Support Supervisor

Labcorp

2d•$90,000 - $120,000•Remote

About The Position

Labcorp is hiring a remote based Sales Support Supervisor! Key Responsibilities Team Leadership & Performance Supervise, coach, and develop a team of sales support specialists. Set daily/weekly priorities, allocate workload, and monitor & develop performance metrics. Conduct regular 1:1s, performance reviews, and training sessions. Foster a collaborative, service-oriented team culture. Sales Operations & Process Management Oversee order entry, quoting, contract preparation, and documentation accuracy. Ensure timely processing of customer requests, pricing updates, and product information. Maintain and improve standard operating procedures for sales support workflows. Partner cross-functionally to streamline processes and reduce friction. Customer & Sales Team Support Serve as an escalation point for complex customer issues or order discrepancies. Coordinate with sales reps to ensure they have accurate data, materials, and support. Work cross-functionally with logistics, finance, and customer service to resolve issues quickly. Systems & Reporting Oversee CRM data quality, including account updates, pipeline hygiene, and order tracking. Generate and distribute sales reports, dashboards, and performance summaries. Identify trends, bottlenecks, and opportunities for improvement. Compliance & Quality Assurance Ensure adherence to company policies, pricing guidelines, and contractual requirements. Monitor accuracy of quotes, orders, and customer records. Support audits and compliance initiatives as needed. Required Qualifications High school diploma 3 or more years of experience in sales support or sales operations. 3 or more years of customer service experience 1 or more years of supervisory or team lead experience. 1 or more years working with CRM systems (Salesforce, HubSpot, or similar). Additional Job Standards Remote role, with a strong preference to candidates living within the Atlantic Division states (North Carolina, South Carolina, Georgia, Tennessee, Virginia, and Maryland). Experience in Laboratory Servicing. Knowledge of Salesforce & Tableau Background in process improvement or project coordination. Strong analytical skills and comfort with data-driven decision-making. Excellent communication, problem-solving, and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Excel and reporting tools. Leadership — motivates and develops team members – Player Coach. Customer Focus — anticipates needs and resolves issues effectively. Attention to Detail — ensures accuracy in orders, pricing, and documentation. Collaboration — works well across departments. Adaptability — thrives in changing priorities and environments. Process Thinking — identifies inefficiencies and proposes improvements Role Overview The Sales Support Supervisor leads the sales support team responsible for order processing, customer inquiries, sales administration, and coordination between sales, operations, and customer service. The role ensures smooth execution of sales processes, high-quality customer interactions, and accurate reporting that helps the sales organization perform at its best.

Requirements

High school diploma
3 or more years of experience in sales support or sales operations.
3 or more years of customer service experience
1 or more years of supervisory or team lead experience.
1 or more years working with CRM systems (Salesforce, HubSpot, or similar).
Strong analytical skills and comfort with data-driven decision-making.
Excellent communication, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Excel and reporting tools.
Leadership — motivates and develops team members – Player Coach.
Customer Focus — anticipates needs and resolves issues effectively.
Attention to Detail — ensures accuracy in orders, pricing, and documentation.
Collaboration — works well across departments.
Adaptability — thrives in changing priorities and environments.
Process Thinking — identifies inefficiencies and proposes improvements

Nice To Haves

Experience in Laboratory Servicing.
Knowledge of Salesforce & Tableau
Background in process improvement or project coordination.

Responsibilities

Supervise, coach, and develop a team of sales support specialists.
Set daily/weekly priorities, allocate workload, and monitor & develop performance metrics.
Conduct regular 1:1s, performance reviews, and training sessions.
Foster a collaborative, service-oriented team culture.
Oversee order entry, quoting, contract preparation, and documentation accuracy.
Ensure timely processing of customer requests, pricing updates, and product information.
Maintain and improve standard operating procedures for sales support workflows.
Partner cross-functionally to streamline processes and reduce friction.
Serve as an escalation point for complex customer issues or order discrepancies.
Coordinate with sales reps to ensure they have accurate data, materials, and support.
Work cross-functionally with logistics, finance, and customer service to resolve issues quickly.
Oversee CRM data quality, including account updates, pipeline hygiene, and order tracking.
Generate and distribute sales reports, dashboards, and performance summaries.
Identify trends, bottlenecks, and opportunities for improvement.
Ensure adherence to company policies, pricing guidelines, and contractual requirements.
Monitor accuracy of quotes, orders, and customer records.
Support audits and compliance initiatives as needed.