Sales Support Supervisor

Life Fitness•Riga, IL

2d•Hybrid

About The Position

Join us as we empower the world to work out, creating healthier lives together. We are seeking a detail-oriented and results-driven Sales Support Supervisor to lead our Rosemont-based team in delivering accurate, timely, and compliant quotes and proposals. This role is a perfect fit for a player-coach who is ready to raise the bar by driving sales efficiency and serving as the go-to expert for our CRM and proposal tools. As a pivotal leader within our organization, you will play as one team, collaborating closely with Sales, Finance, Operations, Marketing, and Legal to streamline deal execution and mitigate risks. You won't just oversee processes; you will lead the training and onboarding for new sales hires, ensuring they are equipped with the best practices and systems knowledge needed to win. In addition to operational excellence, you will provide direct leadership for a team of 12 Specialists (8 Sales Support, 3 Key Account, 1 CPQ Analyst). We are looking for a people leader who is passionate about fostering team development, driving a culture of accountability, and building a high-performance environment that always thinks customer first. This is a hybrid position based out of our Global HQ in Rosemont, IL - M/F remote and T-Th are in-office collaboration days #LI-Hybrid AS LIFE FITNESS / HAMMER STRENGTH'S SALES SUPPORT SUPERVISOR, YOU WILL: People Leadership & Development Direct Management: Lead, coach, and develop a team of 8 Sales Support Specialists, 3 Key Account Support Specialists, and 1 CPQ Business Analyst. Performance Management: Set clear KPIs and annual objectives; conduct regular 1-on-1s and effectively coach team members. Career Growth: Identify development opportunities for team members, fostering a culture of promotion-readiness and continuous learning. Accountability: Drive a culture of ownership, ensuring the team meets or exceeds internal SLAs for quote turnaround and accuracy. Quoting & Operational Excellence Deal Oversight: Lead the team in preparing and reviewing complex sales quotes; serve as the final check for pricing accuracy and policy compliance. Tool Administration: Act as the lead administrator for our proposal builder (Qvidian), ensuring all content is current and optimized for sales velocity. CRM Integrity: Oversee Salesforce data accuracy and build reporting to track quote holds, paperwork status, and team productivity. Strategic Collaboration & Training Cross-Functional Partner: Work closely with Sales, Finance, Operations, and Legal to streamline deal execution and mitigate revenue risks. Sales Enablement: Design and deliver training for new sales hires on quoting systems, workflows, and best practices to ensure rapid onboarding. WHAT LIFE FITNESS / HAMMER STRENGTH IS LOOKING FOR IN ITS SALES SUPPORT SUPERVISOR: Experience: 3-5 years in sales support, revenue operations, or a high-volume B2B coordination environment. Leadership: 1-2 years of experience in a formal leadership, "lead," or mentoring role with a desire to take on full people-management responsibilities. Tech Stack: Proficiency in Salesforce (preferred) and experience with proposal/CPQ tools (e.g., Qvidian). Communication: Ability to deliver candid feedback to your team and influence stakeholders across Finance and Legal. At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know. At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $70,500 - $100,300 annually.The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.This position is eligible to participate in Life Fitness / Hammer Strength’s annual Manager Incentive Plan to receive an annual discretionary bonus in addition to base salary. The amount of bonus varies based on company and individual performance goals and is subject to the terms and conditions of the applicable incentive plan. Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “[email protected]” for U.S. opportunities. Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. Life Fitness / Hammer Strength has been inspiring the world to work out for more than 55 years. Every day, exercisers in more than 150 countries log in 1+ million workouts on the company’s connected fitness equipment – proving daily that Life Fitness/Hammer Strength is the world’s workout partner of choice. By seamlessly bringing innovative, high-performance and reliable equipment, wherever and whenever they work out, Life Fitness/Hammer Strength aims to inspire healthier lives. Headquartered outside of Chicago, in Rosemont, Illinois, the company manufactures and sells strength and cardiovascular equipment through its iconic Life Fitness and Hammer Strength brands. Life Fitness is synonymous with innovation and quality in the cardio and strength training arena. The company’s cutting-edge equipment is designed to inspire and motivate, helping exercisers achieve their fitness goals with ease and efficiency. Hammer Strength stands as a testament to raw power and durability. Renowned for its line of plate-loaded equipment, we dominate the strength training category with machines that are built to withstand the most intense workouts, trusted by athletes and fitness enthusiasts worldwide. By integrating the best of both brands, the company provides comprehensive workout solutions for commercial and consumer customers. For more information, visit www.lifefitness.com. Our values drive how we work, grow, and win—together: We think customer first: We’re proactive, adaptable, and always improving the customer experience. We play as one team: We care, collaborate, and pick each other up—we win and lose together. We raise the bar on fitness innovation: We lead, not follow—pushing fitness further every day. We persevere and get it done: We out-work, out-match, and never compromise on quality or performance. We inspire each other to live healthier lives: We support well-being, inside and outside of work, to build a healthier world—together. Ready to make an impact? Join us and help shape the future of fitness.

Requirements

3-5 years in sales support, revenue operations, or a high-volume B2B coordination environment.
1-2 years of experience in a formal leadership, "lead," or mentoring role with a desire to take on full people-management responsibilities.
Proficiency in Salesforce (preferred) and experience with proposal/CPQ tools (e.g., Qvidian).
Ability to deliver candid feedback to your team and influence stakeholders across Finance and Legal.

Responsibilities

Lead, coach, and develop a team of 8 Sales Support Specialists, 3 Key Account Support Specialists, and 1 CPQ Business Analyst.
Set clear KPIs and annual objectives; conduct regular 1-on-1s and effectively coach team members.
Identify development opportunities for team members, fostering a culture of promotion-readiness and continuous learning.
Drive a culture of ownership, ensuring the team meets or exceeds internal SLAs for quote turnaround and accuracy.
Lead the team in preparing and reviewing complex sales quotes; serve as the final check for pricing accuracy and policy compliance.
Act as the lead administrator for our proposal builder (Qvidian), ensuring all content is current and optimized for sales velocity.
Oversee Salesforce data accuracy and build reporting to track quote holds, paperwork status, and team productivity.
Work closely with Sales, Finance, Operations, and Legal to streamline deal execution and mitigate revenue risks.
Design and deliver training for new sales hires on quoting systems, workflows, and best practices to ensure rapid onboarding.