Sales Support Specialist

Groundworks Industries • Portland, OR

9d

About The Position

Good Day Distro is seeking a motivated and detail-oriented Sales Support Specialist to strengthen our connection between customers, the Sales Team, and our internal Operations. This role focuses on delivering exceptional customer service, supporting sales functions, and maintaining diligent oversight of Accounts Receivable (AR).

Requirements

• Experience handling customer service, cash handling, and preparing deposits in a professional setting
• Strong communication skills and the ability to collaborate cross-functionally
• Excellent organization, accuracy, and attention to detail
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Must be 21 years of age or older
• Ability to obtain and maintain an OLCC Marijuana Worker Permit
• Ability to sit, stand, and work at a computer for extended periods
• Occasional lifting up to 25 lbs
• Ability to work in a fast-paced, cross-functional environment

Nice To Haves

• Cannabis industry experience, AR experience, or familiarity with warehouse/logistics workflows

Responsibilities

• Serve as the primary link between Sales, warehouse operations, and customer accounts to ensure accurate ordering, fulfillment, and menu management
• Support Sales Representatives by handling internal tasks, responding to customer inquiries, and processing orders
• Review account history to identify opportunities for upselling, cross-selling, or promoting new products
• Manage Accounts Receivable, including aging report review, collections follow-up, payment processing, and resolving billing discrepancies
• Provide product information, assist with order-related issues, and resolve concerns involving billing, damage claims, or shipment errors
• Communicate proactively across departments to maintain smooth operations and strong customer satisfaction

Benefits

• In addition to your base wage, we offer a strong benefits package.
• Full-time team members are eligible for partially employer-sponsored Medical/Vision Insurance, voluntary Dental Insurance, and company-paid Life Insurance.
• We also offer Paid Time Off, Sick Time, Paid Holidays, and a generous employee discount at all Groundworks locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed