Sales Support Specialist

Labcorp • Omaha, NE

4d • Onsite

About The Position

At Labcorp, every day is an opportunity to push the boundaries of what's possible in healthcare. As part of a global leader in diagnostics and drug development, you won’t just be selling—you’ll be shaping the future of patient care and powering decisions that improve lives around the world. Join us, and be part of something bigger. This Sales Support Specialist will work with the Outside Sales Representative Team to ensure that client needs are addressed accurately and efficiently. This position will help support multiple client sites and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Sales Support & motivated to work with a customer centric team in an innovative company. This position is supporting Labcorp’s Mid-America Division . The selected candidate must reside in Omaha, NE near a client's facility. Responsibilities Act as a liaison between physician offices, Sales Representatives, and other internal laboratory departments. Point person for new account requests, pricing requests, billing inquiries, connectivity needs. Participate in campaigns and special projects as needed. Ability to structure issues and problem solve in a rapidly changing environment. Inquire, clarify, and confirm customer requirements and understanding of the solution. Work in multiple databases to research complex issues, answer questions, and assist in finding a resolution. Participate in activities designed to improve customer satisfaction and business performance. Ensure compliance with company policies (redraws)and laboratory procedures.

Requirements

• High School Diploma or GED equivalent.
• Minimum 1 year of related business experience and relevant work experience.
• Previous experience in a customer service capacity; must be courteous with a customer centric orientation.
• Demonstrated ability to capture information, identify issues, and determine when escalation is required.
• Strong verbal and written communication skills and excellent ability to listen and respond.
• Able to work within the hours: 8:00 a.m. - 5:00 p.m. M-F

Nice To Haves

• Associates degree preferred.
• Prior healthcare industry, such as a physician's office, lab and/or hospital setting is a plus.
• Strong knowledge of Labcorp’s processes and systems (LCLS, LCBS, Salesforce, eAssist, etc) highly preferred.
• Proficiency in Microsoft Office, including Word and Excel.
• Active understanding of operational processes at various levels of the organization, including lab, branch, billing, etc.
• Ability to manage and adapt to changing priorities quickly

Responsibilities

• Act as a liaison between physician offices, Sales Representatives, and other internal laboratory departments.
• Point person for new account requests, pricing requests, billing inquiries, connectivity needs.
• Participate in campaigns and special projects as needed.
• Ability to structure issues and problem solve in a rapidly changing environment.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Work in multiple databases to research complex issues, answer questions, and assist in finding a resolution.
• Participate in activities designed to improve customer satisfaction and business performance.
• Ensure compliance with company policies (redraws)and laboratory procedures.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED