Sales Support Specialist

Waterworks•Miami, FL

4d•$24 - $28•Onsite

About The Position

The Showroom Client Support Specialist at Waterworks manages the full lifecycle of client orders. In this role, you will work closely with our showroom sales team and our clients to manage multiple interior design project orders from pre order through shipping; ensuring client's receive product when they need it and providing the luxury service experience expected from our brand. You will also help with other showroom operational responsibilities that could include receiving/sending shipments, inventory transfers, processing refunds. Combine your passion for design, luxury products and the sales environment with a customer-centric approach to conducting day to day business in a fast-paced, showroom environment!

Requirements

2+ years administrative or project management experience.
Strong organizational skills.
Excellent verbal and written communication.
Proficient in Microsoft Office.
Rotating weekend flexibility is required, as showroom is open on Saturday.

Nice To Haves

Art/Interior design or luxury retail/service experience preferred.

Responsibilities

Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.
Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
Manage and track all order reporting data.
Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.
Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.
Other duties and responsibilities as assigned.