Sales Support Specialist

Noble • Boston, MA

5d

About The Position

The Sales Support Specialist plays a critical role in ensuring the successful execution of customer orders after they are placed. This position focuses on administrative coordination, customer communication, and cross-functional problem solving to drive orders from acceptance through completion. Acting as the central point of contact, this individual ensures accuracy, timeliness, and customer satisfaction while navigating systems, contracts, and internal processes.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• 2+ years experience in sales support, order management, customer operations, or expediting role.
• Experience working in ERP/CRM systems (NetSuite, Salesforce strongly preferred).
• Strong Excel skills, including pivot tables and data analysis.
• Analytical & Detail-Oriented: Ability to decipher complex information and ensure data accuracy.
• Critical Thinking: Proactively identifies issues and develops effective solutions.
• Problem Solving: Skilled at resolving order-related challenges in a fast-paced environment.
• Organization & Time Management: Able to manage multiple orders and priorities simultaneously.
• Communication: Clear and professional interaction with customers and internal stakeholders.
• Adaptability & Learning Agility: Willingness to learn systems, processes, and industry-specific requirements.

Nice To Haves

• Background in contract administration, order management, or supply chain coordination.
• Experience in regulated or process-driven industries.
• Familiarity with fast-paced, deadline-driven environments.

Responsibilities

• Manage and administer sales orders from entry through fulfillment and closeout.
• Serve as the primary point of contact for customers on all post-order inquiries and updates.
• Coordinate with internal teams (sales, operations, finance, customer service contracts) to ensure timely order execution.
• Track order status, identify risks or delays, and proactively resolve issues.
• Process and manage order modifications, including:
• Order extensions.
• Contract modifications for acceptance.
• Change requests and adjustments.
• Interpret and reconcile order details, contracts, and customer requirements to ensure accuracy.
• Maintain and update data in Salesforce, NetSuite, and internal tracking tools.
• Analyze order data using Excel, including pivot tables, to support reporting and issue resolution.
• Investigate discrepancies and implement solutions with a strong attention to detail.
• Support continuous improvement efforts by identifying process gaps and recommending enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees