Sales Support Specialist (CST 12-8pm)
About The Position
About CBC Mortgage Agency CBC Mortgage Agency (CBCMA) focuses on personal and professional development as the core value of the Company that has established a record of success and growth. Take your career to the next level in a comfortable workplace with an environment that encourages networking and team socializing. As well as great perks and benefits the position offers competitive wages, depending on experience, as well as full benefits, including medical, dental, and vision insurance coverage, short- and long-term disability, and a 401(k) plan retirement investment. In addition to these great benefits, we offer 11 company holidays a year and paid time off (PTO). If this is the opportunity that you’ve been waiting for, apply today! Summary CBC Mortgage Agency is seeking an outgoing individual with call center experience and mortgage industry knowledge to be their next Sales Support Specialist. This individual must be detail-oriented, efficient, and friendly to assist the Sales Department in driving customer loyalty and generate leads. The Sales Support Specialist position requires good time management and organizational skills, along with the ability to communicate clearly and effectively while being an important support arm for the sales team. This individual will be working the closing shift from 12-8 pm CST.
Requirements
- Results Driven & Professionalism.
- Dedicated Customer/Client Focus.
- Great communication and customer service skills.
- Efficient Computer skills & Teamwork oriented mindset.
- The ability to multitask and change tracks when needed.
- Strong analytical, organizational, and time management skills.
- Experience using Microsoft Office products, particularly Excel.
- An understanding of sales tactics and customer service principles.
- High School Diploma/GED.
- Knowledge of the mortgage industry and operations.
- Call Center experience in making outbound and cold calls.
- Technical and computer literacy in a fast-paced environment.
- Experience in writing marketing and technical language content/material.
- Must be authorized to legally work within the United States of America.
Responsibilities
- Assist the Sales Support team in answering incoming requests for more information, including emails, phone calls, and texts.
- Following up with potential clients and consumers for schedules, product details, applications, and other administrative matters and items for sales purposes.
- Scheduling trainings and meetings for Sales staff and Clients.
- Training clients and customers in different aspects of CBCMA daily operations, guidelines, and procedures.
- Handle incoming applications for new clients.
- Observe mortgage sales trends across the United States and propose responses to current and developing trends.
- Preparing material to be published both internally and externally according to Company guidelines and Sales team needs.
- Maintaining both healthy and open communication with supervisors and managers.
- Participate in outbound call campaigns as well as outbound email campaigns.
- Complete other duties and tasks as assigned by management.
Benefits
- medical, dental, and vision insurance coverage
- short- and long-term disability
- 401(k) plan retirement investment
- 11 company holidays a year
- paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
