Sales Support Specialist

Avery Dennison•Miamisburg, OH

2d•$22 - $31•Remote

About The Position

Avery Dennison is seeking a Sales Support Specialist to deliver exceptional service to our business-to-business (B2B) customers. In this remote role, you’ll be responsible for managing customer accounts, ensuring pricing integrity, tracking on-time deliveries, and achieving complete order fulfillment. The ideal candidate has experience working with manufacturing or industrial clients and thrives in a fast-paced environment.

Requirements

High School Diploma or equivalent required; Bachelor’s degree preferred.
Minimum of 5 years of customer service experience, ideally in a B2B environment within manufacturing or industrial organizations.
Experience using Oracle or similar ERP systems is strongly preferred.
Ability to lead customer-facing meetings independently with minimal supervision.
Excellent verbal, written, and phone communication skills.
Strong organizational, data entry, and prioritization skills.
Must be detail-oriented and able to multitask in a fast-paced, remote setting.

Responsibilities

Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.
Implement and execute customer service strategies that improve efficiency and the customer experience.
Act as the main liaison between assigned customers and the marketing/sales teams.
Coordinate with Logistics, Operations, and Transportation to ensure timely and accurate order delivery.
Champion the customer’s voice (VOC) internally by proactively addressing concerns and finding solutions.
Support the implementation of marketing programs and responsiveness initiatives.
Provide backup support to teammates during peak workloads.
Collaborate with Sales to meet customer and business goals.
Communicate supply chain issues and propose alternative solutions.