Sales Support Specialist

SKIDMORE•East Whiteland Township, PA

5d•Onsite

About The Position

With a commitment for responding to Customer needs, the Sales Support Specialist is Essex's foremost link between the Customer and Essex’s information resources and principal administrative support function for the sales effort. The Sales Support Specialists provides access to product samples and informational databases. Working alone and at times together with Customer Service, directly with customers and other internal departments. The Sales Support Specialist’s principal responsibility is doing whatever it takes to ensure that the Customers’ informational requirements are met in a timely manner.

Requirements

Minimum of Associates Degree required; Bachelor’s degree preferred.
2-5 years of professional experience required, preferably in a related field.
Calm, organized, patient, diplomatic, and confident demeanor in working with staff and customers
Proficient attention to detail and accuracy in all work
Demonstrated ability to manage and prioritize multiple tasks at one time and work independently
Ability to communicate both verbally and in professional writing to internal and external customers
Proficient in Microsoft Office applications: Word, Outlook and Excel.
Must have high level of Excel skills and able to create spreadsheets, use formulas and visual appeal.
This includes high level of mathematical skills.
Ability to work collaboratively with colleagues, vendors, and customers

Responsibilities

Prepares all correspondence necessary including Pricing, Customer Quotes, Introduction Letters, Customer requests for Stocking of Inventory and supplier change notifications as requested by Regional Sales Managers.
Responsible for disseminating and maintaining all current supplier pricing within SharePoint
Joint responsibility for customer bids in gathering supplier pricing information, freight rates and entering data on customer bid sites.
Responds to customer requests for product information, availability, alternate sources, and general product information as directed by Regional Sales Manager.
Responds to sample requests and provides the necessary follow up for expeditious service.
At times assumes a supporting role to the Customer Service function with regards to pricing; responds timely and completely to a customer’s order.
Research customer history.
Responds to requests by customers for Quality Documents.
Takes orders if requested by customer, then provides to customer service immediately.
Assists Regional Sales Managers in sourcing information in Sage X3, Salesforce and outside sourcing through suppliers including pricing, availability, and documentation to support ongoing business development.
Responsible for managing and maintaining sales managers customer pricing files including supporting pricing, rebates, contracted pricing.
Assists Regional Sales Managers in the review of Customer activity such as ordering and usage patterns and troubleshooting margin errors.
Enters and updates new prospects, contacts, addresses, samples, and quotes in Salesforce and disseminating this to customers and suppliers.
Bears joint responsibility with Regional Sales Managers to distribute and expedite all inbound Customer, Vendor and Sales correspondences arriving by mail and e-mail.
Receives inbound customer and supplier calls for Regional Sales Managers when not available.
Prepares special reports, Weekly, Monthly, Quarterly, and other periods as requested by the Regional Sales Managers for key customers from Sage X3, Salesforce and Excel.
Responsible for gathering documentation and other required information from supplier to set up new products in Sage X3
Joint responsibility with Regional Sales Manager for setting up new customers, gathering required information from customers and providing to finance.
Ability to fully execute product searches using enhanced search engines, LinkedIn, manufacture websites and word of mouth.
Acts as liaison between Regional Sales Managers, Customer, Vendor, and internal contacts.
Assist Accounts Payable with payment contact information
Assist Regional Sales Manager with customer project follow up’s
Lead and coordinate small customer projects
Participates in supplier training, as needed.
Attends trade shows when requested to do so.
Required to complete IT security training.
Other training as assigned.
This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.