Sales Support Specialist TX

Richardson Sports Inc•Houston, TX

26m

About The Position

Are you ready to step into a role where you can bring your energy, enthusiasm, and communication skills to the field? At Richardson, we believe every position is a vital part of the team, and we’re looking for a Sales Support all-star to join us! If you thrive in a fast-paced environment and are passionate about providing championship-level service, this is your chance to shine. Why You’ll Love Being on Our Team: • Top-Tier Benefits: Fully covered medical and dental benefits upon eligibility. • Positive Culture: Be part of a team that fosters creativity, collaboration, and a can-do attitude. • Growth Opportunities: Take your career to the next level with a company that values your contributions and supports your success. Your Role on the Field: As a member of our Sales Support team, you’ll be the trusted point of contact for Richardson’s authorized dealers and distributors across our Team, Corporate, and Outdoor sales divisions. You’ll ensure every customer interaction is a win by providing outstanding service, resolving issues, and helping accounts find the perfect solutions for their needs.

Requirements

Communication Pro: Excellent written and verbal communication skills to connect with customers and teammates effectively.
Customer Service Experience: At least one year in a customer service-related role.
Relationship Builder: Proven experience as an Account Manager, Key Account Manager, or in a similar role with a focus on maintaining strong client relationships.
Tech-Savvy: Proficiency with MS Office and strong computer and keyboarding skills.
Problem Solver: A track record of delivering client-focused solutions based on customer needs.
Multitasker: Ability to manage multiple projects simultaneously while maintaining attention to detail.
Education: High School Diploma or GED is required, but a college degree is preferred.

Responsibilities

Build and maintain trusted relationships with accounts by providing exceptional service.
Process stock and custom purchase orders from dealers and distributors across our three sales divisions.
Communicate effectively with accounts about product information, inventory availability, and delivery timelines.
Develop a comprehensive knowledge of Richardson’s product lineup and services.
Collaborate with outside sales reps and sales managers to ensure accounts receive excellent service.
Assist customers in resolving issues while maintaining a positive relationship.
Periodically coordinate with the Decoration Coordinator to review decoration orders, inspect patches for alignment with approved artwork, and allocate and release orders to the warehouse and production teams.