Sales Support Specialist

Specialized Staffing•Mishawaka, IN

2d•Onsite

About The Position

This opening at our client’s small, family-owned business offers the opportunity to work in a fun and specialized industry focused on apparel and promotional products. This is a full-time position working Monday through Friday from 8:00am to 5:00pm, with a casual (nice jeans) dress code and a strong commitment to flexibility and work/life balance. As part of the sales support team, you will handle the administrative tasks that allow the company to respond accurately and efficiently to customer needs. This role offers variety in daily responsibilities and the opportunity to contribute to both customer satisfaction and internal team success. It’s a match for someone who enjoys doing a little bit of everything throughout the day and takes pride in helping operations run smoothly. Candidates with prior customer service and/or sales support experience will be well positioned to understand team goals and contribute to creating satisfied customers. This is a great opportunity to join a tight-knit, supportive office environment where teamwork and flexibility are valued.

Requirements

Previous customer service and/or sales support experience preferred
Strong organizational and multitasking abilities
Comfortable using computer systems and tracking tools
Strong communication skills
Team-oriented mindset with a proactive approach
Stable work history
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust and focus
Ability to understand and communicate (talk-read-hear) work instructions

Responsibilities

Providing troubleshooting assistance related to customer orders
Supplying data and tracking tools to support the sales team
Staying current on new products and features
Coordinating with the sales team to help develop strategies for promoting new items
Monitoring customer experience on open orders
Performing general administrative support tasks as needed