Sales Support Specialist

Johnson Controls • Orlando, FL

13d

About The Position

The Sales Specialist supports field sales, customer service, and business partners by managing software support agreement quotations and system administration activities across multiple platforms. This role ensures accurate, compliant, and timely quotation while supporting customers and internal teams throughout the quote‑to‑fulfillment lifecycle. Operating across Salesforce, SAP, and internal licensing tools, the role plays a key role in delivering high‑volume support agreement quotations for the Software House and American Dynamics brands throughout the Americas region.

Requirements

• Strong English proficiency (verbal and written).
• Proficiency with Microsoft applications (Excel, Outlook, Teams, etc.)
• Familiarity with Salesforce
• Highly detail‑oriented and organized.
• Understanding of customer data management principles.
• Comfortable managing diverse tasks and shifting priorities.
• Able to work independently, efficiently, and with a continuous improvement mindset.
• Creative problem‑solver capable of addressing unique or non-standard challenges.

Nice To Haves

• Bilingual preferred (English and Spanish)
• Familiarity with SAP (preferred)

Responsibilities

• Manage high‑volume software support agreement quotation requests for Access Control and Video Surveillance products, prioritizing urgent and revenue‑sensitive orders and opportunities.
• Proactively reach out to existing customers regarding software support agreements to drive renewals and maintain long-term relationships.
• Ensure timely creation and delivery of software support agreement quotations utilizing Salesforce, including responding to inquiries via email and phone.
• Collaborate with OEM suppliers to obtain third‑party quotes.
• Monitor, respond to, and close Salesforce cases, ensuring accurate redirection of requests when needed.
• Support customers and field sales teams by answering inquiries, redirecting requests appropriately.
• Collaborate across departments to assist with the resolution of licensing, billing, and order discrepancies, ensuring smooth order handling and strong customer satisfaction.
• Communicate regularly with the licensing team regarding data, support, and registration change requests.
• Maintain accurate documentation, system data, customer information, and audit‑ready records within licensing tools, Salesforce, and internal databases.
• Contribute to maintaining an accurate and up-to-date contact list for integrators and business partners.
• Support team communication by ensuring processes, procedures, and training related to licenses and software support agreements are clearly documented and shared.
• Document recurring issues, process gaps, and improvement opportunities to enhance operational efficiency and knowledge sharing.
• Provide guidance and basic technical support to business partners regarding licensing structures, product configurations, and system requirements.

Benefits

• This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.
• This position includes a competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed