Sales Support Specialist

ARCXIS•Houston, TX

just now•Onsite

About The Position

The Sales Support Specialist role is responsible for coordinating and executing the Revenue Realization process. This role focuses on accuracy, documentation, coordination, and process execution rather than people management. The position reports to the Vice President of Business Support and works cross-functionally with Sales, Operations, Field Teams, Onboarding/Account Setup, and administrative departments to ensure new construction projects, scope changes, and required documentation are accurately set up, tracked, and delivered. This position is a hands-on, detail-oriented coordination role that emphasizes collaboration, data accuracy, and operational readiness.

Requirements

Experience in coordination, operations support, project administration, or a related role.
Strong proficiency in data entry, document management, tracking, and reporting.
Experience reviewing contracts, scopes of work, or service agreements preferred.
Comfortable learning and working within multiple software systems and web portals.
Strong written and verbal communication skills with the ability to work cross-functionally.
High level of attention to detail and accuracy.
Ability to work independently, manage priorities, and exercise sound judgment.

Nice To Haves

General construction or building industry knowledge is a plus but not required.

Responsibilities

Contract Review & Scope of Work Setup
Review contracts and related documents to prepare projects for operational execution.
Verify scope of work, pricing, unit counts, and service details for accuracy.
Enter contract information, scope of work, and pricing into operational software systems.
Track and quality-check new sales for completeness and consistency.
Identify trends, discrepancies, or risks within scopes of work and escalate as needed.
Tracking, Reporting & Quality Assurance
Track project status and key milestones from release through completion.
Notify relevant departments of new projects, updates, and scope changes.
Maintain revenue realization tracking through accurate project setup and documentation.
Perform quality assurance reviews and report on project completions.
Maintain organized records to support audits, reporting, and operational visibility.
Data Collaboration & Reporting Support
Collaborate with Sales and Operations to support reporting and data accuracy.
Assist with tracking and reporting metrics such as:
o New projects released
o Completed projects
o Contract holds and missing documentation
o Projects delivered without contracts
o Unit counts and services sold
o Regional pricing consistency
Support interdepartmental communication and assist with issue resolution and escalations as needed.
Process Improvement & Documentation
Assist with implementing and documenting process improvements related to new tools, system updates, or changes in program requirements.
Help maintain clear, up-to-date procedures to support consistency and scalability.
Other duties as assigned.