Sales Support Specialist

Agilent Technologies•Paradise, NV

6d•Remote

About The Position

Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, provide in-depth technical business support for systems (Salesforce CRM, CPQ), and commercial operations owned sales tools or customized reporting within SLA to support their business initiatives or goals and tool-related processes. Additionally, they deliver new hire and refresher training for the Sales team on enterprise systems and some sales tools. This role is embedded within the Commercial Operations organization and focuses on driving business support, operational excellence, and alignment with global strategies.

Requirements

Bachelor’s or master’s degree in any field.
More than 3 years of experience in operations, program/process management, depending on the job level.
Strong knowledge of Salesforce CRM, SAP - CPQ and other Sales and Marketing Tools.
Excellent verbal and written communication and presentation skills.

Nice To Haves

Salesforce Administration certification preferred.
Experience working with regional and global teams; multilingual capabilities are a plus.

Responsibilities

Provide timely technical support and issue resolution for systems (Salesforce CRM, CPQ), sales, and partner tools within SLA.
Use internal reporting systems to provide WW data analytics, prepare complex / customized data for the Sales and Marketing organization to support required business strategies, initiatives, and goals.
Create requirements, perform functional/ system testing of any new tool/enhancements.
Administrators of some Sales tools in the Mendix platform and configure the tools to facilitate business approval workflows or implement other necessary changes, including management of user access.
Supports activities such as troubleshooting Sales and Marketing users' issues, performing mass updates of Master and Transactional data.
Create and fix validation rules, assignment rules, and Territory management-related issues.
Collaborate with cross-functional teams such as IT, Analytics, Territory Management, Tools, and Technology team to provide exceptional user experience.
Keen learner and enthusiastic to look for process improvement opportunities.
Responsible for user access provisioning of different Sales and Marketing tools.
Participate in the project as a subject matter expert.