Sales Support Specialist

ICBD Holdings • Fort Lauderdale, FL

2d • Remote

About The Position

The Sales Support Specialist provides operational and administrative support to Business Development and Executive Director teams across assigned markets, ensuring field teams are equipped to execute referral development, community outreach, and engagement activities through effective Salesforce data management, onboarding coordination, event tracking, and field logistics. This role drives consistency and structure across markets, enabling Business Development and Executive Director teams to focus on relationship development, caregiver engagement, and admissions growth. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

• High School diploma, Bachelors Degree preferred
• Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility
• Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity
• Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards
• Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations
• Support preparation for community outreach, presentations, referral partner meetings, and engagement activities
• Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives
• Track and monitor referral partner engagement and event activity across assigned markets
• Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes
• Coordinate ordering and distribution of marketing and outreach materials to support field teams
• Demonstrated ability to manage multiple workstreams, timelines, and cross-functional stakeholders in a fast-paced environment.
• Strong facilitation and communication skills, with the ability to translate complex concepts into practical, field-ready tools.
• Must maintain clean background and drug screenings.

Responsibilities

• Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility
• Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity
• Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards
• Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations
• Support preparation for community outreach, presentations, referral partner meetings, and engagement activities
• Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives
• Track and monitor referral partner engagement and event activity across assigned markets
• Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes
• Coordinate ordering and distribution of marketing and outreach materials to support field teams
• Respond to field requests and provide administrative support to enhance execution across service areas
• Support tracking and reporting of outreach metrics, event performance, and CRM activity audits
• Assist with data cleanup, reporting preparation, and overall sales operations support

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees