Sales Support Specialist, Commercial

Waterworks • Danbury, CT

16d • Hybrid

About The Position

The Client Support Specialist, Commercial will partner with the sales team and leaders to achieve maximum profitability through effective order management and solving client issues, while elevating service to a true luxury brand experience. The role will own the full order lifecycle from pre-order activities through shipment. Other responsibilities include preparation for client meetings, samples, inventory transfers, processing refunds, taking payment, etc. The right candidate will be highly organized, have a passion for design, a customer-centric approach to conducting day to day business, and enjoy working in a fast-paced, environment. This is a hybrid role that requires onsite presence a minimum of 3 days per week at the Global Corporate Office in Danbury, CT.

Requirements

• 3+ years administrative or project management experience
• Strong organizational skills
• Ability to manage multiple tasks and priorities
• Great communications skills, verbal and written
• Tech savvy with proficiency in Microsoft office
• Driven to exceed goals and client expectations
• Art/Interior design or luxury retail/service experience preferred
• Travel required up to 10% of the time to client meetings

Nice To Haves

• Art/Interior design or luxury retail/service experience preferred

Responsibilities

• Deliver exceptional customer-centric service and order management to internal & external customers
• Own order management process from pre-order through delivery
• Perform operational duties to support the sales channel as needed (samples, inventory transactions, send shipments; refunds)
• Support the channel’s sales efforts; quote/order entry; sample requests; processing and collecting payments
• Proactively manage all new and existing open orders by working with order contacts to ensure delivery of products/orders arrive at the right time at the right place
• Manage all communications between internal departments and external clients to ensure order accuracy, timely delivery and client satisfaction
• Partner with CMM, Client Services, and Technical Support Team to resolve client issues in timely manner and to client’s satisfaction
• Work with freight companies to track delivery of shipments and coordinate seamless deliveries to meet client’s expectations; making any necessary adjustments in accordance with the Freight Accommodations Guidelines
• Complete order notes to maintain consistent communication of order status
• Maintain requested delivery dates to meet client’s expectations and company guidelines
• Collect deposits or balance payments on orders; arranges balance due payment before shipment
• Facilitate the completion of signed terms and conditions
• Respond to client inquires in a timely and professional manner
• Adhere to team guidelines and values
• Other duties or projects around order and project management as assigned

Benefits

• competitive salaries
• bonus potential
• a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan
• a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day
• The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees