Commercial Support Specialist

Bryant Bank • Foley, AL

7d

About The Position

At Bryant Bank, we aspire to provide legendary service to our customers. The Commercial Support Specialist plays a key role in supporting the commercial lending process by performing a wide range of administrative, documentation, and customer service functions. This position ensures that commercial and consumer loans are processed efficiently, accurately, and in accordance with internal standards and regulatory requirements.

Requirements

• Advanced proficiency with Microsoft Office (Word, Excel, Outlook) and comfort working in loan processing, imaging, or CRM systems
• Strong attention to detail with the ability to review, verify, and interpret financial and legal documentation
• Excellent organizational and time-management skills, with the ability to manage multiple tasks, deadlines, and priorities
• Strong written and verbal communication skills
• Ability to work in a professional, fast-paced, and team-oriented environment
• High degree of professionalism, discretion, and customer-focused problem solving
• High school diploma or GED required
• Minimum of one year of experience in a banking, lending, or financial services environment

Nice To Haves

• Associate’s degree or higher in business, finance, or a related field preferred
• Reviewing or preparing loan documents
• Collecting borrower financial information
• Processing commercial or consumer loan files
• Working directly with customers in a service-oriented role

Responsibilities

• Deliver exceptional customer service to internal and external clients
• Gather, prepare, and verify all necessary documentation for commercial and/or consumer loan requests
• Maintain a working knowledge of commercial and consumer lending practices, policies, and regulatory requirements
• Monitor and manage daily NSF/OD issues for assigned portfolio(s)
• Provide direct support to the assigned portfolio—including scheduling closings, preparing correspondence, and resolving customer inquiries
• Maintain in-depth knowledge of all credits within assigned portfolio(s)
• Independently prepare and/or review specialized loan documentation, such as loan agreements, loan presentations, commitment letters, participation documents, margined loans, and construction loan packages
• Maintain accurate HMDA reporting controls for assigned portfolio(s)
• Assist with account openings and ongoing account maintenance as needed
• Perform additional related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED