Sales Support Representative - Tempe, AZ

UnitedHealth Group•Phoenix, AZ

7d•Hybrid

About The Position

At UnitedHealthcare, the mission is to simplify the health care experience, create healthier communities, and remove barriers to quality care, impacting millions of lives. This role contributes to building a more responsive, affordable, and equitable health care system. The Sales Support Representative will be responsible for professionally handling inbound phone calls, providing excellent customer service, and resolving sales agent questions related to self-service tools, system issues, member concerns, Medicaid verification, application status, eligibility, onboarding, certification processes, and commission inquiries. The position requires documenting call resolutions clearly and concisely in various systems, demonstrating a commitment to quality customer experience, and meeting weekly performance goals. The company offers an environment that challenges employees, provides clear directions for success, and supports development for future roles.

Requirements

High School Diploma/GED
1+ years of customer service/sales support experience
1+ years of customer service experience
Intermediate level of computer skills, including but not limited to knowledge of MS Word, Excel, Outlook, & keyboarding skills
Ability to attend all the training (cannot miss any days during training)
Must have ability to pass all Producer Helpdesk certifications during training

Nice To Haves

Experience working in a call center
Healthcare and/or insurance industry experience
Medicare knowledge
Experience supporting a sales team or working with sales representatives
Experience navigating a computer while on the phone
Ability to multi-task
Ability to learn new computer applications quickly and toggle between multiple systems
Ability to communicate clearly and concisely (verbally and written)

Responsibilities

Handling in-bound phone calls professionally and provide excellent customer service
Research and Resolve Sales Agent’s questions relating to: How to use self- service tools and to troubleshoot system issues, Member concerns, Medicaid Verification, Application Status and Eligibility, Onboarding & Certification Process, Commission Questions
Document Call resolution of each contact in various systems in a clear and concise manner
Demonstrate the ability to provide quality experience for all of our customers
Meet minimal performance goals on a weekly basis