Lead Development Representative - Tempe, AZ

DHL Express (USA), Inc.•Tempe, AZ

11d•Onsite

About The Position

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… DHL Express has immediate career opportunities available for Sales, Lead Qualification Agents in our Tempe, Arizona office. The Sales, Lead Qualification Agents will qualify leads by telephone and refer to the appropriate sales team. They will perform this by making outbound calls to or accepting inbound calls from prospective clients to determine the customer’s needs, estimated shipment volume, revenue potential, and answer customer questions regarding DHL services.

Requirements

Entry level position offering career growth opportunities into DHL’s Sales organization
Excellent oral communication skill
Inbound and outbound calling experience a plus
Strong PC skills and a working knowledge of MS Office and CRM
Strong ability to actively listen and determine customer's needs
Highly motivated, competitive, self-starter

Nice To Haves

BA/BS degree or currently pursuing a bachelor's degree preferred
Bilingual (Spanish) a plus

Responsibilities

Executes telephone calls to establish and qualify leads and prospects for the sales force
Handles incoming customer calls with the intent of extending contact to sell new or additional products and/or services and to provide customer satisfaction and retention
Handles inquiries generated by advertising
Records customer information and maintains data records in appropriate tool
Ensures information is recorded timely, accurately and in a clear understandable manner
Coordinates work activities to achieve the volume expected to meet operational requirements
Cultivating new qualified leads through both cold and warm calls (outbound/inbound)