Sales Support Representative

Stryker • Flower Mound, TX

3d • Hybrid

About The Position

Supports sales reps, project managers, and customers by managing key pre-/post‑sales and pre‑installation tasks. Project manages critical Customer Service initiatives and leads process‑improvement efforts. Guides Customer Service Associates and provides workload backup to maintain service levels. Collaborates with Sales and Customer Service leadership to track and help achieve monthly and annual sales goals. Creates, maintains, and trains team members on Customer Service standard work and process documentation. Uses CRM/ERP tools to accurately enter, validate, and troubleshoot orders, quotes, and customer data. Coordinates parts shipments, pickups, RMAs, returns processing, and provides product/price/availability information. Researches and resolves customer, sales, and operations issues by reviewing orders, documentation, and cross‑functional feedback. Participates in cross‑functional meetings/huddles and analyzes team metrics to ensure service‑level compliance.

Requirements

• High School Diploma or equivalent.
• 2+ years experience in customer service environment or equivalent.
• Basic computer skills.
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc.

Nice To Haves

• Demonstrated leadership with the ability to delegate tasks, coordinate across departments, and guide peers effectively.
• Strong analytical, problem‑solving, and independent decision‑making skills with a high level of execution and service orientation.
• Exceptional organization, attention to detail, and multitasking ability, including effective prioritization and follow‑through.

Responsibilities

• Supports sales reps, project managers, and customers by managing key pre-/post‑sales and pre‑installation tasks.
• Project manages critical Customer Service initiatives and leads process‑improvement efforts.
• Guides Customer Service Associates and provides workload backup to maintain service levels.
• Collaborates with Sales and Customer Service leadership to track and help achieve monthly and annual sales goals.
• Creates, maintains, and trains team members on Customer Service standard work and process documentation.
• Uses CRM/ERP tools to accurately enter, validate, and troubleshoot orders, quotes, and customer data.
• Coordinates parts shipments, pickups, RMAs, returns processing, and provides product/price/availability information.
• Researches and resolves customer, sales, and operations issues by reviewing orders, documentation, and cross‑functional feedback.
• Participates in cross‑functional meetings/huddles and analyzes team metrics to ensure service‑level compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees