Sales Support Representative

Fortune Brands • Harrisburg, PA

17h • $40,000 - $50,000 • Hybrid

About The Position

As the Veris Sales Support Representative for our Solar Innovations brand, you'll manage the quote-to-order process from initial quote through design, fabrication, delivery, and installation. This role coordinates cross-functional teams to ensure accurate, on-time execution, supports customers and sales partners. Over time, you'll also take on project management responsibilities, overseeing individual projects end-to-end on the technical side. Success is driven by strong organization, attention to detail, disciplined backlog management, and a commitment to delivering a high-quality customer experience while meeting revenue and performance goals.
The ideal candidate will be highly organized and customer-obsessed, with a background in sales or customer services within a construction, home improvement, or architectural environment and a proven ability to manage projects simultaneously without losing a beat.
Location: This opportunity works on a hybrid schedule and reports to our Pine Grove, PA location with the option to work from home Mondays and Fridays.
Salary: $40,000 - $50,000/year, plus bonus & opportunity for overtime

Requirements

• Previous experience in customer-facing sales or customer service role (ideally within the construction, home improvement, or architectural industry)
• Experience in a deadline-oriented environment with ability to handle changing priorities
• Strong organizational skills to manage multiple projects at once
• Strong interpersonal and communication skills, both internally and externally
• Experience with Microsoft Office (e.g. Word, Excel, Outlook, PowerPoint)

Nice To Haves

• Prior experience in inside sales or sales support
• Experience with any CRM platform (e.g. Salesforce, Dynamics, HubSpot, Sage, etc.)
• Familiar reading or interpreting blueprints specifications
• College Degree in a related field ( Architecture, Design, Business, Sales, Marketing, Communications, etc.)

Responsibilities

• Own the Veris quote‑to‑order process end to end, managing customer projects from quote through design, engineering, fabrication, delivery, and installation with a focus on accuracy, urgency, and on‑time execution.
• Support sales and order fulfillment activities by responding promptly to customer and sales inquiries, answering technical questions, and providing product and solution expertise to help convert quotes and fulfill orders.
• Collaborate closely with Sales, Operations, Engineering, Production Planning, Logistics, and other cross‑functional teams to resolve issues, manage priorities, and ensure customer satisfaction.
• Review quotes and orders for accuracy, ensure purchase orders align with drawings, prepare change orders as needed, and maintain complete and accurate project documentation.
• Manage order backlog in partnership with the Sales Support Supervisor, proactively communicating with internal teams and customers to meet schedules and performance metrics.
• Achieve revenue forecasts through disciplined planning and alignment.
• Maintain schedule reliability and reduce delays that impact customer satisfaction and revenue flow.
• Gather and communicate delivery requirements and customer‑ready dates to support successful logistics execution.
• Maintain accurate CRM records, ensuring all customer information and communications are properly documented.
• Meet defined goals for calls, quotes, sales, expected revenue, and order retention in alignment with strategic growth objectives.

Benefits

• comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs
• robust health plans
• a market-leading 401(k) program with a company contribution
• product discounts
• flexible time off benefits
• adoption benefits
• numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees