Sales Support Representative (Part-Time)
About The Position
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Sales Support Representative who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This is done by working closely with field sales representatives/Partner Support and installation technicians to ensure smooth onboarding experience. This role supports account creation, installation, activation, survey/resurvey processes while coordinating back-end operations of the sales cycle.
Requirements
- Strong communication skills and ability to give/receive feedback professionally
- Reliable attendance, punctuality, and flexibility to take on additional duties
- Coachable yet confident, with ambition to improve; able to work in a fast-paced team environment
- Proficient in computer systems, multitasking, and detail-oriented organization
Nice To Haves
- Bilingual Spanish/Security Industry experience preferred
Responsibilities
- Support sales representatives with account creation, contract setup, signing, uploading, and quality assurance surveys.
- Assist with installation and activation processes for new customers.
- Communicate professionally with field agents and internal teams.
- Review and respond to initial installation issues involving field sales.
- Collaborate with internal departments to ensure customer satisfaction and success of the Brinks Home Direct Program.
- Provide support via telephone, QUIQ, and email sales representatives and technicians.
- Verifying new accounts meets company criteria and compliance standards.
- Coordinate with tech support for scheduling installations.
- Conduct verification calls for potential new installations.
- Make outbound survey calls for dealer installations.
Benefits
- Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
