Sales Support Representative
About The Position
The Sales Support Representative is a certified Pharmacy Technician that provides timely and effective sales support to assist with the acquisition or retention of Specialty Pharmacy customers. The Sales Support Representative performs complex administrative/operational/customer support duties that require independent initiative and judgment. Typically works on semi-routine assignments. The Sales Support Representative promotes CenterWell Specialty Pharmacy by supporting Field Sales Reps and the provider offices in their territories. This position uses clinical knowledge partnered with a Sales Mindset to increase prescriptions sent to CenterWell Specialty Pharmacy while also providing an excellent experience for our providers and patients. There are several patient benefits for using CenterWell Specialty pharmacy - lower cost, easier approvals, resource assistance and a more comprehensive cycle of care. The Sales Support Representative will partner with their aligned Sales Team member to communicate these benefits to the office.
Requirements
- PTCB (Pharmacy Technician Certification Board) license
- 1 or more years of experience in sales, customer service, or related field
- Excellent written and verbal communications skills
- Proficient in Microsoft Office Programs
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Nice To Haves
- Associate's or Bachelor's degree in Business or related field
- Prior ScriptMed experience
- Experience in collecting, preparing, organizing, and presenting documents in support of meetings
Responsibilities
- Building and maintaining relationships with the medical staff of physician offices over the phone and via email to increase market share.
- Monitoring prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient. SSRs will intervene when necessary to prevent cancellations or negative experiences.
- Resolving inquiries received by physician offices including but not limited to researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations etc.
- Participating in Sales Initiatives to increase Pull Through of prescriptions and utilization of CenterWell Specialty Pharmacy.
Benefits
- Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
