Sales Support Representative

TEKsystems•Town of Sugar Creek, WI

2d•$50,000 - $65,000•Onsite

About The Position

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing outstanding customer service, resolving inquiries, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their career in customer service and grow within a supportive and fast-paced environment. Description • Field and appropriately handle all inquiries from customers, dealers, and vendors • Distribute all customer correspondence produced by order entry • Timely acknowledgment of all backorders and short shipments. • Provide quotes and pricing to customers • Update CRM with all information necessary for complete project visibility from start to finish. • Provide accurate information about products, services, and policies. • Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction. • Maintain detailed and accurate records of customer interactions. • Collaborate with team members and other departments to resolve complex issues. Position Expectations: • Consistently represent the company to all customers as a team member in a professional manner. • Enhance department/company reputation by demonstrating a team mentality to internal and external customers. • Enhance and develop opportunities to engage customers. • Inform customers of quote/order status in a timely and proactive manner. • Responsible for the timely production and distribution of weekly and/or monthly quote/sales reports as defined by management. • Process all quotes/purchase orders in a timely manner. • Collaborate with other departments to ensure timely shipment of all customer orders. • Answer all calls, emails, etc., in a timely and professional manner. • Maintain a high quality of service by monitoring standards; advising the Manager of potential problems with possible resolution strategies. • Ability to successfully resolve customer complaints/issues by investigating issues and composing responses.

Requirements

Experience working with an ERP system (preferably Microsoft Dynamics)
Inside sales or project coordinator experience

Responsibilities

Field and appropriately handle all inquiries from customers, dealers, and vendors
Distribute all customer correspondence produced by order entry
Timely acknowledgment of all backorders and short shipments.
Provide quotes and pricing to customers
Update CRM with all information necessary for complete project visibility from start to finish.
Provide accurate information about products, services, and policies.
Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
Maintain detailed and accurate records of customer interactions.
Collaborate with team members and other departments to resolve complex issues.
Consistently represent the company to all customers as a team member in a professional manner.
Enhance department/company reputation by demonstrating a team mentality to internal and external customers.
Enhance and develop opportunities to engage customers.
Inform customers of quote/order status in a timely and proactive manner.
Responsible for the timely production and distribution of weekly and/or monthly quote/sales reports as defined by management.
Process all quotes/purchase orders in a timely manner.
Collaborate with other departments to ensure timely shipment of all customer orders.
Answer all calls, emails, etc., in a timely and professional manner.
Maintain a high quality of service by monitoring standards; advising the Manager of potential problems with possible resolution strategies.
Ability to successfully resolve customer complaints/issues by investigating issues and composing responses.