Sales Support Representative - Minnetonka, MN

UnitedHealth Group•Minnetonka, MN

8d•Hybrid

About The Position

At UnitedHealthcare, the Sales Support Representative will play a crucial role in simplifying the health care experience, creating healthier communities, and removing barriers to quality care. This position focuses on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation. Located near Minnetonka, MN, this is a hybrid-remote role, offering flexibility with 2 days in the office and 3 days working from home after an initial 6-week onsite training program. The role is full-time, with flexibility desired based on the seasonality of the business.

Requirements

High School Diploma/GED
1+ years of customer service experience
1+ years of customer service/sales support experience
Intermediate level of computer skills including but not limited to knowledge of MS Word, Excel, Outlook, & keyboarding skills
Ability to attend all of training (cannot miss any days during training)
Ability to pass all Producer Helpdesk certifications during training

Nice To Haves

Experience working in a call center
Experience supporting a sales team or working with sales representatives
Experience navigating a computer while on the phone
Healthcare and/or insurance industry experience
Medicare knowledge
Ability to multi-task
Ability to learn new computer applications quickly and toggle between multiple systems
Ability to communicate clearly and concisely (verbally and written)

Responsibilities

Handling in-bound phone calls professionally and provide excellent customer service
Research and Resolve Sales Agent’s questions relating to: How to use self- service tools and to troubleshoot system issues, Member concerns, Medicaid Verification, Application Status and Eligibility, Onboarding & Certification Process, Commission Questions
Document Call resolution of each contact in various systems in a clear and concise manner
Demonstrate the ability to provide quality experience for all of our customers
Meet minimal performance goals on a weekly basis