Sales Support Representative I

MGT • Livermore, CA

9h • Hybrid

About The Position

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Founded in 1975, MGT initiated an ambitious restart in 2016, broadening its solutions portfolio and completing 13 acquisitions since 2020, driving significant growth. The firm attracts exceptional talent and empowers them to exceed client expectations. The Sales Support Representative I (SSR-I) provides essential support services to Account Managers, which includes quoting, researching product information, and data entry.

Requirements

• Associate degree or minimum 2 years of sales experience required
• Four (4) or more years of technology/information systems technical solution sales experience required
• Ability to develop and maintain positive working relationships with both internal and external customers
• Basic computer and data entry skills. Ability to use Microsoft Office Suite programs (Word, Excel, Outlook), Salesforce, and Visio
• Excellent communication skills – both written and verbal
• Excellent customer service skills, including knowledge of professional telephone etiquette
• Good problem-solving skills
• Ability to learn basic technical product information
• Ability to work under pressure

Responsibilities

• Answering department phone calls
• Conducting basic product research
• Adding new products to the database
• Updating database pricing
• Using basic Visio for diagramming
• Designing sales quotes and scopes of work
• Verifying correct parts for proposed customer solutions
• Communicating weekly with customers and their respective Account Managers
• Outbound telemarketing calls to prospect for new customers
• Reporting new customer opportunities weekly

Benefits

• Flexible paid time off
• 5% 401K matching program
• Equity opportunities
• Incentive and bonus programs
• Up to 16 weeks of paid parental leave
• Flexible spending accounts
• Full-health benefits with base employee coverage fully funded, comprising: Medical, dental, and vision coverage
• Life insurance
• Short and long-term disability coverage
• Income protection benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree