Sales Support Manager
About The Position
The Sales Support manager leads the Sales Support Team to help our sales organization and customers succeed with our products, services, and partnership capabilities. What you’ll do: Oversee the Sales Support Team tasked with providing sales support to Key Account Managers and Business Development Managers. Proactively communicate with Business Development Managers, Key Account Managers, Store Personnel, and Line of Business Specialists. Lead team to develop deep and lasting relationships with customer personnel via phone. Resolve escalated customer complaints by investigating problems and developing solutions. May manage a small book of business. Responsible for growing gross margin in book of business year over year. Maintain high level of customer satisfaction with assigned accounts. Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance.
Requirements
- 2-3 years of customer service or sales support experience preferred
- Knowledge of trends in the green industry. Familiarity with landscape, nursery, forestry, and/or irrigation products preferred
- Proven knowledge of the sales cycle and solution selling techniques
- Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive consistent sales execution
- Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills
- Must possess strong communication, organizational, time management, and negotiation skills
- Ability to think quickly and make decisions
- Must be proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint)
- High school diploma or equivalent required
- College degree preferred
Responsibilities
- Oversee the Sales Support Team tasked with providing sales support to Key Account Managers and Business Development Managers.
- Proactively communicate with Business Development Managers, Key Account Managers, Store Personnel, and Line of Business Specialists.
- Lead team to develop deep and lasting relationships with customer personnel via phone.
- Resolve escalated customer complaints by investigating problems and developing solutions.
- May manage a small book of business. Responsible for growing gross margin in book of business year over year.
- Maintain high level of customer satisfaction with assigned accounts.
- Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance.
Benefits
- Competitive Compensation
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- DailyPay available!
- 401k with company match
- Tuition Reimbursement
- Lucrative Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Life Insurance and Short- and Long-Term Disability Insurance
- Product Discounts
- Most Branches never work Sundays!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
