Sales Support Manager

Hercules Industries • Denver, CO

10d • $80,000 - $90,000

About The Position

The Sales Support Manager is responsible for leading, developing, and managing a team of Outside Sales Support Representatives who provide administrative, quoting, order entry, and customer support to Outside Sales. This role combines hands-on leadership, workflow oversight, and talent development, with a strong focus on service quality, efficiency, and sales enablement. In addition to core sales support leadership, this role is responsible for developing team capability in basic estimating skills, including blueprint reading, takeoffs, pricing fundamentals, and proposal preparation, creating a pipeline of future estimating talent and improving sales responsiveness on small to mid-sized opportunities. $80k-$90k annually DOE. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Management duties include oversight and accountability for employees performing the following functions. Sales Support Leadership & Operations Lead and manage a team of Outside Sales Support Representatives to ensure timely, accurate, and consistent support for Outside Sales. Distribute workloads, prioritize requests, and balance team capacity to meet sales and customer deadlines. Ensure accurate and timely processing of price quotations, purchase orders, order changes, adjustments, and cancellations. Oversee order entry accuracy, correct system coding, and follow-through on delivery coordination and customer communication. Monitor service levels, turnaround times, and customer satisfaction, addressing gaps proactively. Act as escalation point for complex sales support, order, or customer issues. Collaborate closely with Outside Sales, Inside Sales, Estimating, Purchasing, and Operations to support sales execution. Collaborate with Outside Sales, Inside Sales, Estimating, Purchasing, and Operations to gather any feedback and needs to help improve the overall customer experience. Estimating Skills Development & Sales Enablement Develop and coach team members in basic estimating competencies, including: Reading and understanding mechanical Performing basic takeoffs for HVAC-related Assisting with small project proposals and pricing Understanding product selection fundamentals and vendor coordination. Partner with the Estimating team to align standards, tools, and training expectations. Identify high-potential team members and support development paths into estimating or advanced sales support roles. Ensure estimating-related support meets accuracy, margin, and quality expectations. People Leadership & Talent Development Train, coach, and evaluate direct reports on job performance, product knowledge, customer service, and system usage. Conduct regular feedback, performance reviews, and development planning. Interview, hire, onboard, and, when necessary, discipline or terminate employees in accordance with company policy. Approve timecards, schedules, vacation, and time off requests to ensure adequate coverage. Foster a culture of accountability, continuous improvement, teamwork, and customer focus. Reporting, Compliance & Process Improvement Create and review operational reports related to sales support activity, accuracy, responsiveness, and productivity. Ensure compliance with company policies related to system security, inventory control, ethics, and safety. Identify process gaps and implement improvements to increase efficiency, profitability, and service quality. Support adoption of new tools, systems, and best practices within the team. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability preferred. Applicant must be self-motivated, exceptionally well organized, and always customer service oriented. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: HVAC industry knowledge strongly preferred. Prior experience in sales support, inside sales, estimating, or related roles required. The ability to learn and teach estimating fundamentals is essential. Estimating experience preferred but not required. Previous leadership or supervisory experience High School diploma or GED required. Experience with MS Office, including Word, Excel, and Outlook. Qualified applicants must be customer-oriented and motivated with excellent verbal communication skills and strong phone skills. Ability to analyze customer needs and to recommend the proper course of action. Ability to organize and prioritize assigned tasks, job projects and deadlines. Must possess ability to keep abreast of product applications and technology trends. Ability to pass background check and drug screen. LANGUAGE SKILLS: Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs. MATHEMATICAL SKILLS: Ability to perform basic mathematical calculations required to accurately complete assigned tasks. COMPUTER SKILLS: Excellent computer skills including Microsoft Office. REASONING ABILITY : Ability to interpret a variety of instructions furnished in oral or written form. Ability to use sound judgment and problem-solving skills. ATTENDANCE DEMANDS: The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Attendance is required for an 8-hour shift Monday through Friday between the hours of 6:00 A.M. to 5:00 P.M. or within normal business hours as established by the supervisor. Employee may be required to work overtime, and occasional Saturday’s and Sunday’s. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; walk and stand; use hands, handle, or feel; and required to speak, read, and hear English. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but may be loud on occasion. This is a fast-paced environment. DISCLAIMER: The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or other legally protected status. Comprehensive benefits are an important component of an employee's compensation package. Hercules recognizes the contribution of every team member and, therefore, is pleased to offer a competitive and cost-effective benefits package to support your needs and long-term goals. Hercules Industries offers the following insurance: medical, dental, vision, Short Term Disability, Long Term Disability, and Employee Life Insurance (Basic Life/AD&D and Voluntary Life AD&D). We pay Holiday, vacation, and sick time; as well as a Flexible Spending Plan, Wellness Program, and Employee Assistance Program (EAP). We offer a 401(k) Savings Plan and an Employee Stock Ownership Plan (ESOP). Effective October 1, 2019, Hercules became an employee-owned company. An ESOP is a qualified retirement plan. Hercules encourages and supports participation in service activities that contribute to our community. Employees are permitted to take three paid hours of work time per month to participate in an approved community service activity. The company offers a quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility.

Requirements

• HVAC industry knowledge strongly preferred.
• Prior experience in sales support, inside sales, estimating, or related roles required.
• The ability to learn and teach estimating fundamentals is essential.
• Previous leadership or supervisory experience
• High School diploma or GED required.
• Experience with MS Office, including Word, Excel, and Outlook.
• Qualified applicants must be customer-oriented and motivated with excellent verbal communication skills and strong phone skills.
• Ability to analyze customer needs and to recommend the proper course of action.
• Ability to organize and prioritize assigned tasks, job projects and deadlines.
• Must possess ability to keep abreast of product applications and technology trends.
• Ability to pass background check and drug screen.
• Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs.
• Ability to perform basic mathematical calculations required to accurately complete assigned tasks.
• Excellent computer skills including Microsoft Office.
• Ability to interpret a variety of instructions furnished in oral or written form.
• Ability to use sound judgment and problem-solving skills.

Nice To Haves

• Estimating experience preferred but not required.

Responsibilities

• Lead and manage a team of Outside Sales Support Representatives to ensure timely, accurate, and consistent support for Outside Sales.
• Distribute workloads, prioritize requests, and balance team capacity to meet sales and customer deadlines.
• Ensure accurate and timely processing of price quotations, purchase orders, order changes, adjustments, and cancellations.
• Oversee order entry accuracy, correct system coding, and follow-through on delivery coordination and customer communication.
• Monitor service levels, turnaround times, and customer satisfaction, addressing gaps proactively.
• Act as escalation point for complex sales support, order, or customer issues.
• Collaborate closely with Outside Sales, Inside Sales, Estimating, Purchasing, and Operations to support sales execution.
• Collaborate with Outside Sales, Inside Sales, Estimating, Purchasing, and Operations to gather any feedback and needs to help improve the overall customer experience.
• Develop and coach team members in basic estimating competencies, including: Reading and understanding mechanical Performing basic takeoffs for HVAC-related Assisting with small project proposals and pricing Understanding product selection fundamentals and vendor coordination.
• Partner with the Estimating team to align standards, tools, and training expectations.
• Identify high-potential team members and support development paths into estimating or advanced sales support roles.
• Ensure estimating-related support meets accuracy, margin, and quality expectations.
• Train, coach, and evaluate direct reports on job performance, product knowledge, customer service, and system usage.
• Conduct regular feedback, performance reviews, and development planning.
• Interview, hire, onboard, and, when necessary, discipline or terminate employees in accordance with company policy.
• Approve timecards, schedules, vacation, and time off requests to ensure adequate coverage.
• Foster a culture of accountability, continuous improvement, teamwork, and customer focus.
• Create and review operational reports related to sales support activity, accuracy, responsiveness, and productivity.
• Ensure compliance with company policies related to system security, inventory control, ethics, and safety.
• Identify process gaps and implement improvements to increase efficiency, profitability, and service quality.
• Support adoption of new tools, systems, and best practices within the team.

Benefits

• medical
• dental
• vision
• Short Term Disability
• Long Term Disability
• Employee Life Insurance (Basic Life/AD&D and Voluntary Life AD&D)
• Holiday, vacation, and sick time
• Flexible Spending Plan
• Wellness Program
• Employee Assistance Program (EAP)
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• quarterly Hercules Employee-Owner Partners in Profit Bonus
• paid hours of work time per month to participate in an approved community service activity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED