Sales Support Manager

Hercules Industries • Denver, CO

11d • $80,000 - $90,000

About The Position

The Sales Support Manager is responsible for leading, developing, and managing a
team of Outside Sales Support Representatives who provide administrative,
quoting, order entry, and customer support to Outside Sales. This role combines
hands-on leadership, workflow oversight, and talent development, with a strong
focus on service quality, efficiency, and sales enablement. In addition to core
sales support leadership, this role is responsible for developing team
capability in basic estimating skills, including blueprint reading, takeoffs,
pricing fundamentals, and proposal preparation, creating a pipeline of future
estimating talent and improving sales responsiveness on small to mid-sized
opportunities. $80k-$90k annually DOE.

Requirements

• HVAC industry knowledge strongly preferred.
• Prior experience in sales support, inside sales, estimating, or related roles required.
• The ability to learn and teach estimating fundamentals is essential.
• Previous leadership or supervisory experience
• High School diploma or GED required.
• Experience with MS Office, including Word, Excel, and Outlook.
• Qualified applicants must be customer-oriented and motivated with excellent verbal communication skills and strong phone skills.
• Ability to analyze customer needs and to recommend the proper course of action.
• Ability to organize and prioritize assigned tasks, job projects and deadlines.
• Must possess ability to keep abreast of product applications and technology trends.
• Ability to pass background check and drug screen.

Nice To Haves

• Estimating experience preferred but not required.

Responsibilities

• Lead and manage a team of Outside Sales Support Representatives to ensure timely, accurate, and consistent support for Outside Sales.
• Distribute workloads, prioritize requests, and balance team capacity to meet sales and customer deadlines.
• Ensure accurate and timely processing of price quotations, purchase orders, order changes, adjustments, and cancellations.
• Oversee order entry accuracy, correct system coding, and follow-through on delivery coordination and customer communication.
• Monitor service levels, turnaround times, and customer satisfaction, addressing gaps proactively.
• Act as escalation point for complex sales support, order, or customer issues.
• Collaborate closely with Outside Sales, Inside Sales, Estimating, Purchasing, and Operations to support sales execution.
• Collaborate with Outside Sales, Inside Sales, Estimating, Purchasing, and Operations to gather any feedback and needs to help improve the overall customer experience.
• Develop and coach team members in basic estimating competencies, including: Reading and understanding mechanical Performing basic takeoffs for HVAC-related Assisting with small project proposals and pricing Understanding product selection fundamentals and vendor coordination.
• Partner with the Estimating team to align standards, tools, and training expectations.
• Identify high-potential team members and support development paths into estimating or advanced sales support roles.
• Ensure estimating-related support meets accuracy, margin, and quality expectations.
• Train, coach, and evaluate direct reports on job performance, product knowledge, customer service, and system usage.
• Conduct regular feedback, performance reviews, and development planning.
• Interview, hire, onboard, and, when necessary, discipline or terminate employees in accordance with company policy.
• Approve timecards, schedules, vacation, and time off requests to ensure adequate coverage.
• Foster a culture of accountability, continuous improvement, teamwork, and customer focus.
• Create and review operational reports related to sales support activity, accuracy, responsiveness, and productivity.
• Ensure compliance with company policies related to system security, inventory control, ethics, and safety.
• Identify process gaps and implement improvements to increase efficiency, profitability, and service quality.
• Support adoption of new tools, systems, and best practices within the team.

Benefits

• Hercules Industries offers the following insurance: medical, dental, vision, Short Term Disability, Long Term Disability, and Employee Life Insurance (Basic Life/AD&D and Voluntary Life AD&D).
• We pay Holiday, vacation, and sick time; as well as a Flexible Spending Plan, Wellness Program, and Employee Assistance Program (EAP).
• We offer a 401(k) Savings Plan and an Employee Stock Ownership Plan (ESOP).
• Effective October 1, 2019, Hercules became an employee-owned company. An ESOP is a qualified retirement plan.
• Hercules encourages and supports participation in service activities that contribute to our community.  Employees are permitted to take three paid hours of work time per month to participate in an approved community service activity.
• The company offers a quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees