Sales Support Facilitator

Sunbelt Rentals, Inc.•Fort Mill, SC

4d•$24 - $33

About The Position

Position Objective: Sales Support/National Account Team Facilitator works directly with the Sales Operations team and National Strategic Customer Managers (NSCM) to provide support in all areas. The primary goal of this position would be to oversee the Sales Support email inbox, ensuring timely and effective engagement with the entire sales team. Working directly with the NSCMs in identifying the needs of our customers and providing the solution that best fits that need. This process would include coordinating with all other support teams within Sunbelt to ensure the completion of the customers’ requirements.

Requirements

Two (2+) years of experience in customer service role or project management roll.
Equipment rental experience preferred
Strong sales skills and customer service focused
Strong listening, written and verbal communication skills
Team player
Positive and professional demeanor
Excellent organization and follow-up skills with heavy attention to detail required
Computer proficiency with MS applications.
Wynne experience not required but preferred
Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job.
All duties must be performed according to Sunbelt’s safety policies and guidelines.

Nice To Haves

Equipment rental experience preferred
Wynne experience not required but preferred

Responsibilities

Monitor Sales Support emails to facilitate answers and follow through completion
Engage fully with C360 in supporting the entire sales organization
Continually engage with the sales teams to increase efficiencies
Aid in the overall Rebate Process for Strategic and National Accounts
Maintain and complete any assigned customer reporting requirements.
Understand and ensure compliance requirements are being met for identified customers.
Work with NSCM on RFQ/RFP preparation and submission
Complete cat/class matchups for pricing and ensure rate uploads are accurate and completed
Monitor price discrepancy reports to ensure compliance
Coordinate with NSCM on Wynne account cleanups for identified customers
Aid in Command Center training for customers if required
Serve as liaison between NSCM and other Sunbelt support teams to ensure timely responses to customers
Enhance communication between NSC teams and all other departments within the support office
Provide general support for National and Strategic Customer teams
Other Sales related responsibilities as identified