Sales Support Coordinator

Ocean Network Express•Boise, ID

About The Position

The Sales Support role is responsible for primary support to his/her assigned salesperson which includes but is not limited to Tender Management, spot rate inquiry, onboarding and contract maintenance. In addition, they may qualify sales leads from our customer list. He/she will execute the day-to-day sales support activities on an account list basis under the supervision of the Sales Support Manager in the Global Customer Management team. They are to ensure all necessary tasks are completed for the team to achieve profitability and volume growth goals under ONE’s marketing and commercial policy/strategy.

Requirements

Ability to communicate necessary information with the C-KAM/S-KAS team, customers and stakeholders as appropriate
Successful persuasion, negotiation, and problem-solving skills with customers and stakeholders both inside and outside
Accountability for engagement in the GCM business goals and supporting the outside sales (C-KAM) team through the most efficient manner possible.
Providing assistance to Manager of Sales Support in GCM Team for the development for sales support goals and reports on a GCM basis that will be used to quantify and measure sales performance
Ability to work in a collaborative, consensual environment with cross-functional department managers for purpose of improving profitability and service levels, driving efficiency
Proven ability to successfully strategize, implement, execute and achieve day-to-day commercial plans to achieve departmental goals.
Skilled in all facets of the sales support process: Contract creation and amendments, rate and bid request submissions, customer-related reporting and problem-solving.
A track record of assisting the GCM sales team (C-KAM) in establishing goals and metrics for his or her outside sales team’s customer base to meet or exceed goals/ targets
Ability to communicate, present and influence counterpart levels of the client organization
Professional and personable demeanor
Able to build rapport across varying personality types
Ambitious and self-motivated
Strong communication skills, verbal and written
1+ years of commercial experience in container shipping or logistics sectors

Responsibilities

Act to conclude all sales support team tasks such as contracting, support of customer initiative and other commercial activities with an aim at achieving corporate business/marketing plans and regional business objectives under the guidance of Supervisor of Sales Support in the GCM Team.
Ensure the Onboarding team has customer details for proper processing. Monitor to conclusion
Handle NAC/tender/spot rate inquiry
Review the inquiry from customer, cross check for basic information provided (volume, validity, commodity, port pairs etc)
Rate and Free time filing
Upon customer agreement ensure the rate/free time is filed into OPUS timely via TIGER of through Offshore team
Timely FAK Distribution
Once MRG numbers are released from Trade, S-KAS will share it timely with accounts and ensure proper filing.
Promote ONE Quote
When the Account plan is not available or the customer has fulfilled AP then promote ONE Quote to customers.
Account Plan assistance to C-KAM
C-KAM is responsible for the account plan preparation for presentation to Trade, S-KAS can assist with preparation as needed.
Monitor Demurrage, Detention and TPB actual use.
Ensure customers are aware of long dwell containers on port or off port and potential charges. If free time is not fully utilized, report the same to C-KAM for discussion with account/TM for possible reduction.
Support AR resolution as necessary (DARs)
Proactive review for about to expire Service Contracts/RFA’s
Identify about to expire contracts/RFA’s and review with C-KAM and Trade for a new proposal.
Day-to-day utilization and promotion of e-commerce platforms such as ONE FORCE, TITAN, TIGER, and ONE QUOTE
Join Sales calls with C-KAM/S-KAM and assist in preparation of meeting materials
Assist C-KAM/S-KAM on ad-hoc tasks
Demonstrate effective relationships with other internal stakeholders to ensure a collaborative team, cross-functional level, performs to attain GCM sales plan (i.e.--Operations, Pricing, Customer Service, eCommerce, other Sales Regions, Accounting)