SHL Sales Support Coordinator
About The Position
We are seeking a Sales Support Coordinator for the Sales and Marketing Support Department. In the SustainableHome Lending Division at Credit Human, as a Sales Support Coordinator, you will have a crucial role in advancing the success of our sustainable lending initiatives. Your responsibilities will encompass ensuring operational excellence during the dealer oversight process and support requests, while delivering exceptional sales support to internal and external stakeholders. This is a complex and fast-paced start-up environment with many moving parts. Success in this role depends on embracing attention to detail, tolerance to ambiguity, context shifting, imagination, and entrepreneurial spirit. If you have sales, financial services, and/or indirect lending experience you should apply right away! Highlights: Monitor dealer activities (market reputation) across multiple online sources. Conduct review of the financial health (credit reporting) of both the business and its owners. Ensure accurate documentation and note retention for subsequent analysis and reference. Oversee all communication channels (online, email, phone, chat, text, etc.) to assist and support our dealers and members. Act as the initial point of contact for addressing routine questions or issues raised by our dealers and members. Execute requested updates from dealers and members in the various systems utilized by the SustainableHome Lending division.
Requirements
- Required 1-2 years of experience in customer service, sales, financial services and/or indirect lending.
- Required High School Diploma or equivalent
- Self-motivated, able to work independently and as part of a team.
- Sharp problem-solving skills to identify creative and meaningful solutions.
- Exceptional listening skills.
- Strong verbal and written communication skills.
- Effective time management and successfully prioritizing work in a deadline-driven environment.
- Excellent organizational skills with the ability to pay close attention to details.
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
Nice To Haves
- Preferred 2-3 years of experience in customer service, sales, financial services and/or indirect lending preferred.
- Preferred Bachelor’s Degree (or equivalent work experience)
- Familiarity with Salesforce.
Responsibilities
- Monitor dealer activities (market reputation) across multiple online sources.
- Conduct review of the financial health (credit reporting) of both the business and its owners.
- Ensure accurate documentation and note retention for subsequent analysis and reference.
- Oversee all communication channels (online, email, phone, chat, text, etc.) to assist and support our dealers and members.
- Act as the initial point of contact for addressing routine questions or issues raised by our dealers and members.
- Execute requested updates from dealers and members in the various systems utilized by the SustainableHome Lending division.
Benefits
- Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
