Sales Support Coordinator

Carolina Meadows Careers•Chapel Hill, NC

25d•Onsite

About The Position

The Sales Support Coordinator provides customer-focused administrative support to the Sales & Marketing team in a Continuing Care Retirement Community (CCRC). This role serves as a key point of contact for prospective residents and their families while supporting sales activities, communication, and coordination across departments. The ideal candidate is organized, detail-oriented, comfortable working with older adults, and thrives in a fast-paced, changing environment.

Requirements

Strong customer service and communication skills
Comfort working with older adults
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office and CRM systems
Bachelor's degree in Marketing, Business, or related field
1-3 years experience in sales, marketing, or office administration

Responsibilities

Serve as a friendly, knowledgeable point of contact for prospective residents and families; answer general questions about the community and sales process.
Provide compassionate, timely communication to residents and families related to the resale process, including post–move-out support and communication.
Assist with preparation of sales materials, contracts, correspondence, and reports.
Coordinate tours, meetings, and sales-related events as directed by the sales team.
Provide day-to-day administrative support to the sales team to ensure efficient and timely sales operations
Maintain accurate and up-to-date prospect records in the CRM
Track deposits, documentation, and required paperwork to support the sales process
Assist with follow-up communication to prospects and families as directed by the sales team
Support sales events, open houses, and marketing initiatives as assigned by the sales team

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